Forum Replies Created
-
-
Hello, I’m getting reports the videos have started glitching again on iOS. I just updated the plugin to to Version 7.4.22.727 this morning after I got complaints and I was hoping you could have a look and confirm if the videos are working now on Apple devices. Specifically this page https://www.maxzahradnik.com/skateboarders/luke-koch/
I will look into it. Thank you!
Thank you for the fast reply. I did the update. Did it help?
Is there something I can do with my hosting to improve things?
I used your product to build my website. Works great on my windows desktop and android phone, but when I shared it to my friends everyone with an iPhone was complaining about how the videos start glitching shortly after hitting play (no skipping ahead).
https://www.maxzahradnik.com/videos/lost-soul-skateboards/
The errors reported to me seem to be repeated text saying “html5: video file not found” and “video loading has stalled click to reload” with a bunch of refresh symbols.
These are shorter videos than Kristin’s, and I’m not using Amazon S3. I am hosting the videos on my website. They are mp4 files. The errors will happen within 15 seconds of playing a video from the beginning. I wish I had an iPhone on hand to tell you more, but it seems to be across the board with anyone using iOS.
