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Hello,
I’ve found that if I enable the feature “Remember video position”, all new videos that I upload start playing from 15 seconds, not from the beginning.Regards,
Tiziano.
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Hello Tiziano,
Thank you for reaching out to us.
I tested your issue on my test site and it worked for me without complications. Could you please provide me with your browser, OS, and a link to a video with such an issue, so I could test it once again with your link to solve your issue?
Thanks,
Pavel
Hello,
I’m using Chrome 95.0.4638.69 on macOS Catalina.
I’ve discovered that this issue happens only if I’m logged in. If I’m logged out, the video starts from the beginning.Regards,
Tiziano.
Hello Pavel, another detail:
I tried to log in with another user and all the videos start correctly.
Only if I play videos with my admin account they starts from 15 seconds.
Hello Tiziano,
I noticed this issue on one of our websites just the other day and I thought it must be some strange bug and that I will come to it later.
Thank you for your bug report, I will prioritize this fix. Now it’s clear that it’s not just some random issue.
Thanks,
Martin
Hello Martin, thanks.
I’ve deleted all the records in the wp_usermeta table relating to fv_player_position for my user id and now the player works fine.
But I’m glad to hear that a fix is coming ;)Regards,
Tiziano.
Hello Tiziano,
I prepared a bugfix for the next FV Player release.
The issue was related to the generic HLS m3u8 file names such as index.m3u8. If your user had no record of watching the video with the database ID, it would fall back to pick the position recorded for a index.m3u8 video. So we prevented use of such generic identifiers for position saving for non-database FV Player instances.
Thanks,
Martin
Hello Martin,
Indeed, the problem happens with all the video from Bunny Stream. I never had this issue previously with Vimeo videos.
