Video not play on mobile

Usman 4 years, 10 months ago

Hi,
About two weeks ago, i sent you message about the video not playing on smart tv browser, you request me to send you some details which i did, but you guys are yet respond on it…

i also discovered that video do not play on mobile device too, but play on desktop and laptop… any solution..

thanks

Viewing 2 replies - 1 through 2 (of 2 total)

Martin 5 years ago

Hello Usman,

sorry about the delay on getting back to you, I see you replied to my question a week ago and I confused it with some old thread.

Please provide a link to some publicly available video on your website. What video type is it?

Please provide details about your mobile, such as the model and browser. Best if you could also check the user agent on the https://whatsmyua.info/ page – all we need is the user agent string provided in the “rawUa” field.

Thanks,
Martin

Martin 5 years ago

Hello Usman,

you replied to the forum email notification:

“i have done that already, check the support ticket on your site”

However I was not able to find anything. Did you use your sh…es@y….com email address?

Thanks,
Martin

Viewing 2 replies - 1 through 2 (of 2 total)