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hi, my site went down and now (that’s up) the transcripts do not load. is there a way to rebuild the cache/index?
thanks
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Hello Antonia,
Sorry to hear that. What kind of video hosting are you using? Is it Vimeo or not? Also, where do you host the transcript .vtt files?
Your system info could be really beneficial for us. You can find it at:
Settings -> FV Player Pro -> Tools -> System info
You can simply copy it into this thread, we won’t post any of your info publicly.Thanks for using our player,
Juraj
Hi, I’m using YouTube. This is the system info. It was working fine before, I think it is a question of rebuilding the index, something like that.
Thanks!( System Info removed )
Hello Antonia,
there is no index to rebuild.
Have you tried opening you VTT transcript file in your browser to double check it still opens?
If so, load your page with FV Player with transcript on it and then you can see the transcript cache entry using database tool in the wp_options table – look for rows with option_name like ‘%transcript%’:
select * from wp_options where option_name like '%transcript%';
Thanks,
Martin
