transcrips not loading after site went down

Antonia 5 years, 1 month ago

hi, my site went down and now (that’s up) the transcripts do not load. is there a way to rebuild the cache/index?
thanks

Viewing 3 replies - 1 through 3 (of 3 total)

Juraj Kacaba 5 years ago

Hello Antonia,

Sorry to hear that. What kind of video hosting are you using? Is it Vimeo or not? Also, where do you host the transcript .vtt files?

Your system info could be really beneficial for us. You can find it at:
Settings -> FV Player Pro -> Tools -> System info
You can simply copy it into this thread, we won’t post any of your info publicly.

Thanks for using our player,
Juraj

Antonia 5 years ago

Hi, I’m using YouTube. This is the system info. It was working fine before, I think it is a question of rebuilding the index, something like that.
Thanks!

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://livingarchivesvivantes.org
HOME_URL:                 https://livingarchivesvivantes.org
Plugin URL:               https://livingarchivesvivantes.org/wp-content/plugins/fv-wordpress-flowplayer

FV Player version:        7.4.2.727
FV Player core version:   7.2.7.1
FV Player license:        Valid (next check 2019-10-11 13:49:12 GMT)

FV Player Pro version:    7.3.12.727
FV Player Pro license:    Valid (next check 2019-10-11 13:49:11 GMT)

WordPress Version:        5.2.3
Permalink Structure:      /%postname%/
Active Theme:             Living Archives Theme 

Browser:                  Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:70.0) Gecko/20100101 Firefox/70.0
PHP Version:              7.2.19-0ubuntu0.18.04.2
MySQL Version:            5.7.27
Web Server Info:          nginx/1.14.0

WordPress Memory Limit:   40M
PHP Memory Limit:         256M
PHP Upload Max Size:      5M
PHP Post Max Size:        8M
PHP Upload Max Filesize:  5M
PHP Time Limit:           30
PHP Max Input Vars:       1000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
WP_DEBUG:                 Disabled

DISPLAY ERRORS:           N/A
cURL:                     Your server supports cURL.

ACTIVE PLUGINS:

Advanced Custom Fields Pro: 5.2.7
Akismet Anti-Spam: 4.1.2
Duplicate Post: 3.2.3
FV Player: 7.4.2.727
FV Player Pro: 7.3.12.727
Page Builder by SiteOrigin: 2.10.10
Simple Vertical Timeline: 0.1
SiteOrigin Widgets Bundle: 1.15.8
Timber: 1.9.2
WordPress Database Backup: 2.3.3
WordPress Importer: 0.6.4

SETTINGS

Array
(
    [nag_fv_player_7] => 1
    [notice_new_lightbox] => 1
    [notice_db] => 1
    [notice_xml_sitemap_iframes] => 1
    [autoplay] => false
    [googleanalytics] => 
    [key] => (redacted)
    [logo] => 
    [rtmp] => 
    [auto_buffering] => false
    [disableembedding] => true
    [disablesharing] => true
    [disable_video_hash_links] => true
    [popupbox] => false
    [allowfullscreen] => true
    [allowuploads] => true
    [postthumbnail] => false
    [tgt] => backgroundcolor
    [backgroundColor] => #333333
    [canvas] => #000000
    [sliderColor] => #ffffff
    [durationColor] => #eeeeee
    [timeColor] => #eeeeee
    [progressColor] => #bb0000
    [bufferColor] => #eeeeee
    [timelineColor] => #666666
    [borderColor] => #666666
    [hasBorder] => false
    [adTextColor] => #888888
    [adLinksColor] => #ff3333
    [subtitleBgColor] => rgba(0,0,0,0.50)
    [subtitleSize] => 16
    [playlistBgColor] => #808080
    [playlistFontColor] => #
    [playlistSelectedColor] => #bb0000
    [logoPosition] => bottom-left
    [parse_commas] => false
    [width] => 800
    [height] => 450
    [engine] => false
    [font-face] => Tahoma, Geneva, sans-serif
    [ad] => 
    [ad_width] => 0
    [ad_height] => 0
    [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; }
.wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }
    [ad_show_after] => 0
    [disable_videochecker] => false
    [interface] => Array
        (
            [ads] => false
            [align] => false
            [autoplay] => false
            [controlbar] => true
            [embed] => false
            [mobile] => true
            [playlist_advance] => false
            [playlist] => false
            [playlist_captions] => false
            [share] => false
            [speed] => false
            [splash_text] => false
            [subtitles] => true
            [sticky] => false
            [end_actions] => true
            [lightbox] => false
            [ab] => false
            [shortcode_editor_old] => false
            [popup] => true
        )

    [amazon_bucket] => Array
        (
            [0] => 
        )

    [amazon_key] => (redacted, 1)
    [amazon_secret] => (redacted, 1)
    [amazon_region] => Array
        (
            [0] => 
        )

    [amazon_expire] => 5
    [amazon_expire_force] => false
    [fixed_size] => false
    [js-everywhere] => false
    [marginBottom] => 28
    [ui_play_button] => true
    [volume] => 0.7
    [player-position] => 
    [playlist_advance] => false
    [sharing_email_text] => Check out the amazing video here
    [liststyle] => horizontal
    [ui_speed_increment] => 0.25
    [popups_default] => no
    [email_lists] => Array
        (
            [#fv_list_dummy_key#] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [0] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [1] => Array
                (
                    [title] => Subscribe to list one
                    [description] => Two good reasons to subscribe right now
                    [first_name] => 1
                    [last_name] => 0
                    [disabled] => 0
                )

        )

    [sticky_video] => false
    [sticky_place] => right-bottom
    [sticky_width] => 380
    [playlist-design] => 2017 visible-captions
    [skin-slim] => Array
        (
            [progressColor] => #bb0000
        )

    [skin-youtuby] => Array
        (
            [progressColor] => #bb0000
        )

    [skin-custom] => Array
        (
            [hasBorder] => true
            [bottom-fs] => false
            [borderColor] => #666666
            [marginBottom] => 2.8
            [bufferColor] => #eeeeee
            [canvas] => #000000
            [backgroundColor] => rgba(51,51,51,1.00)
            [font-face] => inherit
            [player-position] => 
            [progressColor] => #4696a6
            [timeColor] => #e8d7bc
            [durationColor] => #eeeeee
            [design-timeline] =>  
            [design-icons] =>  
        )

    [skin] => custom
    [hlsjs] => true
    [lightbox_images] => false
    [lightbox_improve_galleries] => false
    [mailchimp_api] => 
    [mailchimp_list] => 
    [mailchimp_label] => Subscribe for updates
    [pro] => Array
        (
            [quality] => ,
            [video_ads_default] => no
            [video_ads_postroll_default] => no
            [video_ads_skip] => 5
            [video_ads_skip_minimum] => 10
            [interface] => Array
                (
                    [chapters] => false
                    [copy_text] => false
                    [hflip] => false
                )

            [autoplay_once] => false
            [start_end] => false
            [autoplay_scroll] => false
            [ab_loop] => false
            [vimeo_debug] => true
            [copy_text] => false
            [copy_text_time] => 5
            [download_template] => %caption%
            [vimeo] => false
            [yt_logo] => true
            [youtube_titles_disable] => false
            [youtube_ads_disable] => true
            [youtube_key] => 
            [amazon_s3] => false
            [cf_domain] => 
            [cf_key_id] => 
            [cf_pk] => 
            [elastic_key] => 
            [elastic_secret] => 
            [elastic_region] => 
            [bunnycdn_domain] => 
            [bunnycdn_secure_token] => (redacted)
            [keycdn_domain] => 
            [keycdn_secure_token] => (redacted)
            [stackpath_domain] => 
            [stackpath_secure_token] => (redacted)
            [ads_exoclick_zone] => 
            [ads_exoclick_login] => 
            [ads_exoclick_cat] => 
            [ads_exoclick_site] => 
            [video_ads_between_vids] => false
            [video_ads_once] => false
            [video_ads] => Array
                (
                )

        )

    [version] => 7.4.2.727
    [css_writeout-https-test1-theyang-ca] => 1560772935
    [video_checker_agreement] => true
    [player_model_db_checked] => 7.4.2.727
    [player_meta_model_db_checked] => 7.4.2.727
    [video_model_db_checked] => 7.4.2.727
    [video_meta_model_db_checked] => 7.4.2.727
    [fv-wp-flowplayer-submit] => SaveAllChanges
    [show_controlbar] => false
    [ui_no_picture_button] => false
    [ui_repeat_button] => false
    [ui_rewind_button] => false
    [ui_speed] => false
    [splash] => https://test1.theyang.ca/wp-content/uploads/2019/02/splash.png
    [subtitleOn] => false
    [video_position_save_enable] => false
    [integrations] => Array
        (
            [featured_img] => false
            [wp_core_video] => false
            [facebook_sharing] => false
            [schema_org] => false
        )

    [css_disable] => false
    [profile_videos_enable_bio] => false
    [parse_comments] => false
    [rtmp-live-buffer] => false
    [db_duration] => false
    [lightbox_force] => false
    [mobile_native_fullscreen] => false
    [mobile_force_fullscreen] => false
    [mobile_alternative_fullscreen] => false
    [video_sitemap] => true
    [video_sitemap_meta] => 
    [fv_player_admin_pro_quality_alive] => 1
    [playlistFontColor-proxy] => #
    [subtitleFontFace] => inherit
    [s3_browser] => false
    [fv_player_admin_pro_video_ads_alive] => 1
    [vi_login] => 
    [vi_pass] => 
    [css_writeout-https-livingarchivesvivantes-org] => 1568210011
    [key7] => 
)

DATABASE

CREATE TABLE `wp_fv_player_players` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `player_name` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `player_slug` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `videos` text COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `ab` varchar(3) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `ad` text COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `ad_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `ad_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `ad_skip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `align` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `author` bigint(20) unsigned NOT NULL DEFAULT '0',
  `autoplay` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `controlbar` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `copy_text` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0',
  `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `embed` varchar(12) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `end_actions` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `end_action_value` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `hflip` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `lightbox` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `playlist` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `qsel` varchar(25) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `share` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `share_title` varchar(120) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `share_url` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `speed` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `sticky` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `video_ads` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `width` varchar(7) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=35 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

CREATE TABLE `wp_fv_player_playermeta` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_player` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_player` (`id_player`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=150 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

CREATE TABLE `wp_fv_player_videos` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `src` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `src1` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `src2` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `splash` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `splash_text` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `caption` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `end` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `mobile` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `rtmp` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `start` varchar(1024) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `src` (`src`(191)),
  KEY `caption` (`caption`(191))
) ENGINE=InnoDB AUTO_INCREMENT=35 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

CREATE TABLE `wp_fv_player_videometa` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_video` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_video` (`id_video`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=148 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

### End System Info ###

Martin 5 years ago

Hello Antonia,

there is no index to rebuild.

Have you tried opening you VTT transcript file in your browser to double check it still opens?

If so, load your page with FV Player with transcript on it and then you can see the transcript cache entry using database tool in the wp_options table – look for rows with option_name like ‘%transcript%’:

select * from wp_options where option_name like '%transcript%';

Thanks,
Martin

Viewing 3 replies - 1 through 3 (of 3 total)