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I was using the free version for live streaming without any problem, i updated to the last version and now i keep having problem with iphone:” Unsupported video format.Please use a flash compatible device”.
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Hello telelouange,
could you please use the video checker to submit the video report to us?
Thanks,
Martin
I just sent it.
Hello telelouange,
unfortunately we didn’t got it. Perhaps your install is not able to send emails properly. We are working on moving the mail function to our server.
Could you please paste your [fvplayer] shortcode here? We won’t publish it.
Thanks,
Martin
Here is the code: [fvplayer rtmp="rtmp://.../live" rtmp_path="telelouange2014" mobile='http://...:1935/live/telelouange2014/playlist.m3u8' splash='http://.....com/wp-content/uploads/2014/03/flyer1-copy.jpg']
Hello telelouange,
enter your HLS M3U8 stream as the primary video source, that should help your setup. No need to enter it as a mobile video as most mobiles won’t play RTMP anyway.
Thanks,
Martin
I just tried again and it works fine now without changing anything.
Hello telelouange,
I strongly recommend that you enter the HLS video as the main video source. You currently have it as a mobile and that kicks in only below certain screen size. Perhaps your iPhone uses it in portrait orientation, but not landscape.
Thanks,
Martin
I will be buying the pro license soon. Thank you for your great support. I was a JW player enterprise customer and left them because i was not satisfied with their technical support.
Thank you for your patience and prompt response and great support for even the free version.
When you said: main video source, do you mean where it says: video.
I tried that it works only for mobile not for computer.
Hello telelouange,
we are happy if our support could be of any use for you. We try to bring the best features into the WordPress video world.
Yes, that fields is the primary video. You can click “Add another format” or “Add RTMP” to add alternative format.
HLS gets automatically picked by Safari on Mac computers and by “iDevices”. Other browsers will just ignore it, so in your case they will only have RTMP as the last resort. If the computer has no Flash installed, it will then fail to play the video. But most computers have Flash because of Youtube or they support HLS (Apple).
Thanks,
Martin
