In Mobile view links can be operated outside of the player area

Hi – some additional information – the problem only occurs once the player has been called to play tracks. It also only occurs when the number of tracks in a playlist is greater than 3 or 4. I also noticed recently that when the player is called to action the word ‘Item’ appears on the right hand side of the player. When clicked it presents all the tracks. Can I turn this off as I already have my tracks displayed beneath the player.
Neil

Hi in trying to further explore the possible causes of the problem I looked at the settings and found this under Mobile settings –
• Use native fullscreen on mobile: –
Stops popups, ads or subtitles from working, but provides faster interface. We set this for Android < 4.4 and iOS < 7 automatically.”
I have a pop up with an artist biography on a number of pages and it does not work when the problem we are discussing happens.
I am wondering whether it would be quicker and clearer if you visited the site which is not yet public and sits behind a password page – Martin has all the details.
Regards
Neil

Hi Juraj
Just wondering if you have had time to do some testing yet?
Neil

Hi Juraj
As requested – Please see below the system info and attachements.
Regards Neil
In the first image titled ‘After Player is Started’ – the word ‘Item’ appears on the right hand side. In the second image, you can see the list that appears when ‘Item’ is clicked. The top item (No. 1) is unrepsonsive to clicking.

In the third image Mobile View, the player can not be properley controlled inside the lsit of tracks area. Also, the player can be operated up until the area where tracks can be selected for purchase. Finally – the link Click here to read about Libby Hammer’s Up Town Tight’ operates a pop up window – this does not work when this fault is happening.

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://www.jazz4all.org.au
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MobileView
List-appears_When-_Item_is-Clicked-
After-Player-is-Started

Hi Juraj
Seems to be taking a while for me to get a response regarding the information I was asked to send (1 week so far). I understand you are probably busy. Do you think it would be better if I ordered a Pro Incident support (the $100.00 one)?
Neil

Hi Juraj
Thank you for your work so far. Immediately after this email, I will order Pro Support Incident. A good example of the fault described in action can be found at https://www.jazz4all.org.au/downloads/up-town-tight/ When at the page, reduce to Mobile view for a small phone e.g. an IPhone 5 or LG Q6 – before you start the player – then start the player. You should then see the problems and behaviours described i.e. the ability to operate the player outside of the player area and faulty operation within the player , the ‘about —‘ pop up link beneath the player not working. Also, in postcard view (in mobile) and on tablet/laptop,the appearance of the word and number e.g Item 1 (when the player is started) which when clicked on gives a list of tracks that extends upwards from the player – this has only recently started to happen.
You will need the password for the site. Martin has all the necessary details for Jazz 4 All .
Regards
Neil