html5: Video file not found

Adam 8 years, 8 months ago

Hi,

I’m receiving an HTML 5 video file not found, but all my other Amazon S3 videos work.

Can you please assist?

Viewing 8 replies - 1 through 8 (of 8 total)

Eduard 9 years ago

Hi Daniel,

Could you please send us the link to the video and the type of device you are using?

Thank you,
Eduard

CRJPilot 9 years ago

I posted something similar yesterday but it’s “still awaiting moderation” I have the same issue as you. I have clients complaining about that error. They all are using the same Mobil device. Samsung Galaxy s7

Eduard 9 years ago

Hello flywithmike,

We have noticed your problem and we’re working on a solution. Since it’s a similar problem to daniel’s, we’ll post it to this thread as soon as it’s resolved.

Thank you,
Eduard

CRJPilot 9 years ago

Perfect thank you!

Adam 9 years ago

Its behind the paywall, so I can’t send you the link without a login and password.

Can you provide me an email to send you the info to?

Eduard 9 years ago

Hi daniel,

Thanks for the login and password, but I forgot to ask for the link to the video. Sorry for that. Could you send it as well?

Thanks,
Eduard

Adam 9 years ago

Hi Eduard,

I sent this yesterday. Did you receive it?
Eduard 9 years ago
Hi daniel,

The video on your site should be fixed by now.

The video itself was working but for some reason there was a problem with ‘%26’ symbol in the link on your site. I’ve tested it with it on other sites and it worked fine. When I changed ‘%26’ to ‘&’, it started to work on your site as well.

Thanks,
Eduard
- This reply was modified 8 years, 7 months ago by Eduard.

Viewing 8 replies - 1 through 8 (of 8 total)