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Hi,
I’m receiving an HTML 5 video file not found, but all my other Amazon S3 videos work.
Can you please assist?
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Hi Daniel,
Could you please send us the link to the video and the type of device you are using?
Thank you,
Eduard
I posted something similar yesterday but it’s “still awaiting moderation” I have the same issue as you. I have clients complaining about that error. They all are using the same Mobil device. Samsung Galaxy s7
Hello flywithmike,
We have noticed your problem and we’re working on a solution. Since it’s a similar problem to daniel’s, we’ll post it to this thread as soon as it’s resolved.
Thank you,
Eduard
Perfect thank you!
Its behind the paywall, so I can’t send you the link without a login and password.
Can you provide me an email to send you the info to?
Hi daniel,
Thanks for the login and password, but I forgot to ask for the link to the video. Sorry for that. Could you send it as well?
Thanks,
EduardHi Eduard,
I sent this yesterday. Did you receive it?
Hi daniel,
The video on your site should be fixed by now.
The video itself was working but for some reason there was a problem with ‘%26’ symbol in the link on your site. I’ve tested it with it on other sites and it worked fine. When I changed ‘%26’ to ‘&’, it started to work on your site as well.
Thanks,
Eduard
