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Cannot play video with Amazon S3 secure setup, I’m getting:
“The request signature we calculated does not match the signature you provided. Check your key and signing method.”
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Hello Bobby,
thank you for using our plugin, here are the troubleshooting steps:
1. Doublecheck your “Access Key ID” and “Secret Access Key” in Settings -> FV WordPress Flowplayer -> Amazon S3 Protected Content box. They should match what’s on Amazon in your security credentials.
2. “Access Key ID” should only contain uppercase letters and numbers, “Secret Acces Key” should only contain letters (both lower and uppercase) and numbers. Please let us know if it’s otherwise.
3. If you buy our FV Flowplayer plugin license, we are happy to troubleshoot the problem for you.
Thanks,
Martin
Hello Bobby,
there are two forms of Amazon S3 URLs:
- “https://bucket.s3.amazonaws.com/video-path.mp4”
- “https://s3-eu-west-1.amazonaws.com/bucket/video-path.mp4”
After our private conservation we found that there is a bug when protecting the first kind for of URLs.
Thank you for reporting the issue! We will release a new version today (2.1.36) which will include this bugfix. We will update this ticket once the new version is out.
Thanks,
Martin
Hello Bobby,
I forgot to update this thread – 2.1.36 with the fix was released as promised.
Thanks,
Martin
