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Dear Foliovision team,
i play my Vimeo videos via the FV player and also use your security extension for Vimeo videos. Since yesterday, however, the following note appears on my WordPress page:
“FV Player Pro: Your Vimeo access token appears to be invalid, please fix it to ensure your videos keep working: You have been banned.”Fortunately, my Vimeo videos are still played on my site.
I have recreated the access settings for my Vimeo videos according to your Vimeo-Guide (https://foliovision.com/player/video-hosting/how-to-use-vimeo) and the hint is still there.
I also noticed that even if I enter a wrong Access Token in the FV Player settings for Vimeo, my videos will still be played. Only if I don’t enter an Access Token at all, the videos won’t be played.Can you please help me in this regard? Why is the note always displayed? And why can the videos be played even if I use some arbitrary access token?
Regards,
Hoshang
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Hi Hoshang,
Thanks for letting us know. I’ll have a look at that later today to at least find what may be causing this issue.
Unluckily, our main programmer Martin is on a vacation this week so I’m afraid we won’t be able to fix it until next Monday. We’re glad you don’t experience any playback issues. If any new issue shows up, please let me know.
We’re really sorry for your bad experience.
Thanks for understanding,
Juraj
Hello Hoshang,
please make sure you use a valid API key as we check if it’s valid when parsing the video. It’s a different process than the API key check which you can see on the settings screen.
To troubleshoot the issue please go to Settings -> FV Player Pro -> Hosting -> Vimeo (Pro). There should be a message like “There were 101 API errors”, so click the (show) link next to it and let us know what you see.
Also enable Settings -> FV Player Pro -> Pro Features -> Debug -> Verbose.
It might be there is a dead Vimeo video somewhere in your database for which FV Player keeps trying to get the splash screen. Vimeo doesn’t like that behavior and will ban your server IP from using their API – just like they did.
Thanks,
MartinHello, Martin,
Thank you for the helpful answer.
I had some videos in my FV Player section/playlist that didn’t exist. After deleting them, the hint that my Vimeo Access Token is not valid disappeared. It was apparently because of that.
I can’t find a message like you described with “There were 101 API errors”. It all works fine so far.
Many thanks and best regards,
Hoshang
Hi Hoshang,
We’re glad we’ve managed to help with your problems.
If there’s any other issue don’t hesitate to contact us.Thanks for the amazing cooperation Hoshang!
Making the web work for you,
Juraj
