error message received / unable to create FV player shorts package

Hello! I’m pasting the error below. I messaged support the other day re: one of my other sites I am having problems with the FV player. Now I am having issues with this website and FV player as well. Could it be because the FV player Pro is NOT linked/attached to my S3? If yes, how can we correct that? If no, please have a look at the pasted error message below?

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Thanks very much and happy new year.

Sue Szylwin