wordpress 312 wp ecommerce 383
This week I had an interesting conversation with Dan Milward, the marketing guy and co-founder of the WP e-Commerce WordPress shopping cart plugin.
Let's start with the facts. WP eComm is now on version 3.8.4. Currently, the reports in from front line users are: 4 say it works, 12 say it's broken.
Why People Hate WP eCommerce so much
Dan told me that sources inside Automattic had revealed to him that in the past as soon as Instinct Entertainment publish a new version there are five reports of the plugin being broken on current WordPress. His sources then erased that feedback.
This is a very bad sign: when you need insider help to erase negative feedback. Not the first time I've seen this happen at Automattic: Mark Jacquith has had to warn plugin database maintainers off deleting plugins which compete with their friends plugins. Second bad sign: people who hate your plugins enough to wait for a new version to mark it as broken.
Dan manages it. There are three strategies he uses which bring Instinct Entertainment to such grief.