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How to write an ideal service notification

How to write an ideal service notification

Editor's note: Service interruption notifications are the unloved sibling of newsletters and welcome emails. They just don't get enough love—and for the most part are fairly terrible, anonymous, vague and menacing messages, often from a no-reply address. There is a better way.

While software is our main business now, we have some hosting clients for special services. Every once in a while of course there is either expected or unexpected downtime. We strive to let our clients know about these issues in advance (planned) and in real time (unplanned). We don't try the tricky move that many hosts do of just trying to hide downtime.

Keep reading How to write an ideal service notification

How Teamwork’s new Observer Status can almost double productivity and triple profitability in a busy agency

How Teamwork’s new Observer Status can almost double productivity and triple profitability in a busy agency

Christmas came early in 2015 for Foliovision. On St Patrick's Day actually. I got the email from Teamwork to tell me Observer Status had gone into beta. Believe it or not, Observer Status is finally here in Teamwork and it's awesome.

Observer Status will change the lives of smaller service driven agencies growing into larger agencies.

Let me start by telling you why we want Observer Status.

Keep reading How Teamwork's new Observer Status can almost double productivity and triple profitability in a busy agency

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