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Hi,
I’ve setup mp4 files stored on S3 and S3+CloudFront according to your guides. Both options work fine.
Then I’ve downloaded m3u8 and ts files to try HLS video stored on S3. I get “hlsjs-lite: network error” in fv player when trying to play this hls video.
If I unblock public access for the bucket and set its files public via s3 console then fv player plays this hls video fine. What permissions should I set on bucket and its files to have private hls video works? What another things should I check again?
Thanks
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Hello Edward,
Please try to check following settings according to our S3 Troubleshooting guide.
Let us know if any of the tips helped you solve the issue.
Thanks for using our player,
Juraj
Hi Juraj,
I already loged as admin (member of administrator group). I don’t see any “Admin Ok” (or warnings) even on videos that work fine. The option “Disable checker” is unchecked in the sitewide settings. How can I turn the checker on?
I investigated the problem a bit furher.
1) mp4 files downloaded to s3 bucket works fine via direct s3 link or via cloudfront for public and private bucket.
2) m3u8 & ts files downloaded to public s3 bucket work fine via direct s3 link in fv player
3) m3u8 & ts files in public s3 bucket don’t work via cloudfront in fv player. It seems in that case s3 doesn’t return Origin header and windows browsers generate CORS errors like “no ‘access-control-allow-origin’ header is present on the requested resource” that are visible via browser’s console. That’s the reason of “hlsjs-lite: network error” in fv player.
4) m3u8 & ts files generated via MediaConvert (no encryption yet) into public s3 bucket do work via cloudfront in fv player
I don’t really understand yet what’s the difference between 3) and 4) options.
Hello Edward,
please check the CORS guide here: https://foliovision.com/player/video-hosting/hls#hls-js
There is a part about what you need to do in Amazon S3 to set the CORS headers. And then there is another part about what you need to set in CloudFront to make sure it works together.
In case you need to clear the CloudFront cache, there is a section about that in that guide as well.
Thanks,
Martin
