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Hi,
I am using WP Discuz (https://wordpress.org/plugins/wpdiscuz/) which is a reasonably popular plugin.
It conflicts with FV Player, browser console throws this error:
12:51:10.344 ReferenceError: a is not defined fv-flowplayer.min.js:11:12999 i https://www.myketodiet.co/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js:11 remove https://www.myketodiet.co/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js:11 <anonymous> https://www.myketodiet.co/wp-content/plugins/wpdiscuz/assets/js/wpdiscuz.js:46 jQuery 4The error only happens when WP Discuz is enabled.
By any chance, would you happen to know of any tricks to fix this without having to disable WP Discuz entirely?
Many thanks
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi Andrew,
I’ve forwarded your issue to our development team since it is JavaScript-related.
It looks like WP Discuz is blocking some of the FV Players JS libraries from loading.
Great could be if you could contact WP Discuz developers as well, they could have more information about what is causing these issues.
Also, if you want us to hands-on participate on your website and fix this issue for you within few hours, you can order < href="https://foliovision.com/pro-support">a Pro Support incident.
Thanks for contacting us about the compatibility issue.
Making the web work for you,
Juraj
Hi,
I contacted WP Discuz and got this message:
I'm really sorry, but the issue cannot be fixed by wpDiscuz side. You should contact the FV Flowplayer Video Player plugin support and let them know about the js errors.
They did look at the page and the error message etc.
Hello Andrew,
We’re glad that the WP Discuz developers got in touch with you.
To help us understand the problem can you please send us your system info?
You can find it at: Settings -> FV Player Pro -> Tools -> System info
Can you please also test it with just a simple .mp4 video file on your website embedded via FV Player? There’s a chance that this issue is caused by Ajax. Thanks.
You can simply copy the info into this thread. Thanks!
Making the web work for you,
Juraj
### Begin System Info ### ## Please include this information when posting support requests ## Multisite: No SITE_URL: https://www.myketodiet.co HOME_URL: https://www.myketodiet.co Plugin URL: https://www.myketodiet.co/wp-content/plugins/fv-wordpress-flowplayer FV Player version: 7.4.8.727 FV Player core version: 7.2.7 FV Player license: Valid (next check 2019-11-01 23:13:57 GMT) FV Player Pro version: 7.4.8.727.beta FV Player Pro license: Valid (next check 2019-11-01 23:13:56 GMT) WordPress Version: 5.2.4 Permalink Structure: /%postname%/ Active Theme: Ultimatum 2.9.1.2 Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0 PHP Version: 7.1.32 MySQL Version: 5.5.5 Web Server Info: LiteSpeed WordPress Memory Limit: 40M PHP Memory Limit: 512M PHP Upload Max Size: 32M PHP Post Max Size: 32M PHP Upload Max Filesize: 32M PHP Time Limit: 90 PHP Max Input Vars: 1000 PHP Arg Separator: & PHP Allow URL File Open: Yes WP_DEBUG: Disabled DISPLAY ERRORS: N/A cURL: Your server supports cURL. ACTIVE PLUGINS: ACF to REST API: 3.1.0 Advanced Custom Fields: 5.8.6 Ajax Load More: 5.1.6 Ajax Load More: Filters: 1.8.0 Ajax Load More for ACF: 1.3.0 Application Passwords: 0.1.0 Custom Post Type UI: 1.6.2 Duplicate Post: 3.2.3 Elements for Users - Addon for WPBakery Page Builder: 1.5.3 Email Templates: 1.3.1.1 Enable Media Replace: 3.3.6 Formidable API: 1.08 Formidable Forms: 4.03.01 Formidable Forms Pro: 4.03.01 Formidable Image: 1.1 FV Player: 7.4.8.727 FV Player Pro: 7.4.7.727 GeoIP Detection: 2.12.0 Google Analyticator: 6.5.4 InfiniteWP - Client: 1.9.4.1 Login or Logout Menu Item: 1.2.0 Login With Ajax: 3.1.8.1 MemberPress Developer Tools: 1.1.24 MemberPress Plus: 1.7.2 MemberPress User Roles: 1.0.4 Nav Menu Roles: 1.9.5 Redirection: 4.4.2 Safe SVG: 1.9.4 Simple Custom CSS: 4.0.3 SparkPost: 3.2.0 Ultimate Addons for WPBakery Page Builder: 3.18.0 Ultimatum library: 1.0 Ultimatum Mobility: 1.0 User Role Editor: 4.52 Webcraftic Clearfy – WordPress optimization plugin: 1.6.0 Woody ad snippets (PHP snippets | Insert PHP): 2.2.9 WPBakery Page Builder: 6.0.3 Yoast SEO: 12.4 SETTINGS Array ( [pro] => Array ( [quality] => , [video_ads_default] => no [video_ads_postroll_default] => no [video_ads_skip] => 5 [video_ads_skip_minimum] => 10 [interface] => Array ( [chapters] => false [copy_text] => false [hflip] => false ) [autoplay_once] => false [start_end] => false [autoplay_scroll] => false [ab_loop] => false [vimeo_debug] => true [copy_text] => true [copy_text_time] => 20 [ppv_rcp_levels] => Array ( [-1] => -1 ) [ppv_title] => [ppv_description] => [download_template] => %caption% [vimeo] => false [yt_logo] => false [youtube_titles_disable] => false [youtube_ads_disable] => false [youtube_key] => [amazon_s3] => true [cf_domain] => d2lymxbimf7vfn.cloudfront.net [cf_key_id] => (redacted) [cf_pk] => (redacted) [elastic_key] => (redacted) [elastic_secret] => (redacted) [elastic_region] => us-east-1 [bunnycdn_domain] => [bunnycdn_secure_token] => (redacted) [keycdn_domain] => [keycdn_secure_token] => (redacted) [stackpath_domain] => [stackpath_secure_token] => (redacted) [ads_exoclick_zone] => [ads_exoclick_login] => [ads_exoclick_cat] => [ads_exoclick_site] => [video_ads_between_vids] => false [video_ads_once] => false [video_ads] => Array ( ) [transcript_theme] => light [watching_prompt_msg] => Are you still watching? [watching_prompt] => false [watching_prompt_interval] => 1 [transcript_hidden] => false [download_no_right_click] => false ) [autoplay] => false [googleanalytics] => (redacted) [key] => (redacted) [logo] => https://www.myketodiet.co/wp-content/uploads/logo-watermark.png [rtmp] => [auto_buffering] => false [disableembedding] => true [disablesharing] => true [disable_video_hash_links] => true [popupbox] => true [allowfullscreen] => true [allowuploads] => true [postthumbnail] => false [tgt] => backgroundcolor [backgroundColor] => #333333 [canvas] => #000000 [sliderColor] => #ffffff [durationColor] => #eeeeee [timeColor] => #eeeeee [progressColor] => #bb0000 [bufferColor] => #eeeeee [timelineColor] => #666666 [borderColor] => #666666 [hasBorder] => false [adTextColor] => #888888 [adLinksColor] => #ff3333 [subtitleBgColor] => rgba(0,0,0,0.50) [subtitleSize] => 16 [playlistBgColor] => #808080 [playlistFontColor] => # [playlistSelectedColor] => #bb0000 [logoPosition] => bottom-right [parse_commas] => false [width] => 640 [height] => 360 [engine] => false [font-face] => Tahoma, Geneva, sans-serif [ad] => [ad_width] => 0 [ad_height] => 0 [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; } .wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative } [ad_show_after] => 0 [disable_videochecker] => false [interface] => Array ( [ads] => false [align] => false [autoplay] => false [controlbar] => false [embed] => false [mobile] => false [playlist_advance] => false [playlist] => false [playlist_captions] => false [share] => false [speed] => false [splash_text] => false [subtitles] => false [sticky] => false [synopsis] => false [end_actions] => false [lightbox] => false [ab] => false [popup] => true ) [amazon_bucket] => Array ( [0] => myketo ) [amazon_key] => (redacted, 1) [amazon_secret] => (redacted, 1) [amazon_region] => Array ( [0] => us-east-1 ) [amazon_expire] => 60 [amazon_expire_force] => false [fixed_size] => false [js-everywhere] => false [marginBottom] => 28 [ui_play_button] => true [volume] => 0.7 [player-position] => [playlist_advance] => true [sharing_email_text] => Check out the amazing video here [liststyle] => horizontal [ui_speed_increment] => 0.25 [popups_default] => no [email_lists] => Array ( [#fv_list_dummy_key#] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) [0] => Array ( [title] => [description] => [first_name] => 0 [last_name] => 0 [disabled] => 0 ) ) [sticky_video] => true [sticky_place] => right-bottom [sticky_width] => 380 [playlist-design] => 2017 visible-captions [skin-slim] => Array ( [progressColor] => #bb0000 [accent] => #4682B4 ) [skin-youtuby] => Array ( [progressColor] => #20518a [accent] => #4682B4 ) [skin-custom] => Array ( [hasBorder] => false [bottom-fs] => false [borderColor] => #666666 [marginBottom] => 2.8 [bufferColor] => #eeeeee [canvas] => #000000 [backgroundColor] => rgba(51,51,51,1.00) [font-face] => Tahoma, Geneva, sans-serif [player-position] => [progressColor] => #bb0000 [timeColor] => #eeeeee [durationColor] => #eeeeee [design-timeline] => [design-icons] => [accent] => #4682B4 ) [skin] => youtuby [hlsjs] => true [lightbox_images] => false [lightbox_improve_galleries] => false [mailchimp_api] => [mailchimp_list] => [mailchimp_label] => Subscribe for updates [version] => 7.4.8.727 [css_writeout-https-www-myketodiet-co] => 1571882158 [nag_fv_player_7] => true [notice_db] => true [key7] => [notice_new_lightbox] => true [show_controlbar] => false [ui_no_picture_button] => false [ui_repeat_button] => false [ui_rewind_button] => true [ui_speed] => false [splash] => [subtitleOn] => false [video_position_save_enable] => true [fv-wp-flowplayer-submit] => SaveAllChanges [integrations] => Array ( [featured_img] => false [wp_core_video] => false [facebook_sharing] => false [schema_org] => false ) [css_disable] => false [profile_videos_enable_bio] => false [parse_comments] => false [rtmp-live-buffer] => false [db_duration] => false [lightbox_force] => false [mobile_native_fullscreen] => false [mobile_force_fullscreen] => false [mobile_alternative_fullscreen] => false [video_sitemap] => false [video_sitemap_meta] => [fv_player_admin_pro_quality_alive] => 1 [playlistFontColor-proxy] => # [subtitleFontFace] => inherit [s3_browser] => true [fv_player_admin_pro_video_ads_alive] => 1 [vi_login] => [vi_pass] => [player_model_db_checked] => 7.4.8.727 [video_model_db_checked] => 7.4.8.727 [player_meta_model_db_checked] => 7.4.8.727 [video_meta_model_db_checked] => 7.4.8.727 [wistia_use_fv_player] => false [chromecast] => 1 [mobile_landscape_fullscreen] => false [video_checker_agreement] => true ) DATABASE CREATE TABLE `wpug_fv_player_players` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `videos` text COLLATE utf8mb4_unicode_ci NOT NULL, `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL, `ad` text COLLATE utf8mb4_unicode_ci NOT NULL, `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `author` bigint(20) unsigned NOT NULL DEFAULT 0, `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `changed_by` bigint(20) unsigned NOT NULL DEFAULT 0, `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL, `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL, `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL, `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL, `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=27 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `wpug_fv_player_playermeta` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_player` bigint(20) unsigned NOT NULL DEFAULT 0, `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_player` (`id_player`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=174 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `wpug_fv_player_videos` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `src` (`src`(191)), KEY `caption` (`caption`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=27 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci CREATE TABLE `wpug_fv_player_videometa` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `id_video` bigint(20) unsigned NOT NULL DEFAULT 0, `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL, `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `id_video` (`id_video`), KEY `meta_key` (`meta_key`(191)) ) ENGINE=InnoDB AUTO_INCREMENT=76 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ### End System Info ###
Hello Andrew,
1) Could you please try to reproduce the same bug on some other website? Best if you can get a fresh new site.
2) Does it work if you only post a simple MP4 video and deactivate FV Player Pro for a moment?
3) Are you aware of any specific wpDiscuz setting that might be triggering this issue?
We can provide further troubleshooting steps, or we can fix the issue for your right on your website, or provide guidance for the wpDiscuz team if the issue is on their end if you order our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
Viewing 6 replies - 1 through 6 (of 6 total)
