-
Hi,
I am using WP Discuz (https://wordpress.org/plugins/wpdiscuz/) which is a reasonably popular plugin.
It conflicts with FV Player, browser console throws this error:
12:51:10.344 ReferenceError: a is not defined fv-flowplayer.min.js:11:12999 i https://www.myketodiet.co/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js:11 remove https://www.myketodiet.co/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js:11 <anonymous> https://www.myketodiet.co/wp-content/plugins/wpdiscuz/assets/js/wpdiscuz.js:46 jQuery 4The error only happens when WP Discuz is enabled.
By any chance, would you happen to know of any tricks to fix this without having to disable WP Discuz entirely?
Many thanks
-
-
Hi Andrew,
I’ve forwarded your issue to our development team since it is JavaScript-related.
It looks like WP Discuz is blocking some of the FV Players JS libraries from loading.
Great could be if you could contact WP Discuz developers as well, they could have more information about what is causing these issues.
Also, if you want us to hands-on participate on your website and fix this issue for you within few hours, you can order < href="https://foliovision.com/pro-support">a Pro Support incident.
Thanks for contacting us about the compatibility issue.
Making the web work for you,
Juraj
Hi,
I contacted WP Discuz and got this message:
I'm really sorry, but the issue cannot be fixed by wpDiscuz side. You should contact the FV Flowplayer Video Player plugin support and let them know about the js errors.
They did look at the page and the error message etc.
Hello Andrew,
We’re glad that the WP Discuz developers got in touch with you.
To help us understand the problem can you please send us your system info?
You can find it at: Settings -> FV Player Pro -> Tools -> System info
Can you please also test it with just a simple .mp4 video file on your website embedded via FV Player? There’s a chance that this issue is caused by Ajax. Thanks.
You can simply copy the info into this thread. Thanks!
Making the web work for you,
Juraj
( System Info removed )
Hello Andrew,
1) Could you please try to reproduce the same bug on some other website? Best if you can get a fresh new site.
2) Does it work if you only post a simple MP4 video and deactivate FV Player Pro for a moment?
3) Are you aware of any specific wpDiscuz setting that might be triggering this issue?
We can provide further troubleshooting steps, or we can fix the issue for your right on your website, or provide guidance for the wpDiscuz team if the issue is on their end if you order our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
