Forum Replies Created
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Dear Martin,
I’m just writing to let you know that I think your update worked! Amazing!Thanks again!
Cheers,
Amelia
Hello Martin!
Thank you very much for your detailed reply. We really appreciate the care you’ve taken to answer our queries.1) Regarding the “null” message: I understand that you are reworking this and can expect updates in future releases, which is very good news. But is this message something I should be worried about now?
2) The jerky/laggy playback happened on Firefox version 27 (up to date), on Mac OS 10.6.8. But I am testing it on a Mac OS 10.7 now and am seeing that the jerky laggy bits only happen at the very beginning of each video (if at all) for a few seconds.
3) When the “Adobe Flash is disabled for this page…” error message appeared, it disappeared very quickly. The page and player only took about 2 seconds to load on most computers. However, occasionally on one computer (running Mac OS 10.6.8 on Firefox), the player would take a very long time to load (upwards of five minutes if it loaded at all).
As of now, I have tested our site on four computers, and only one is having occasional difficulties. (this is good!), but I may still have to investigate why the video occasionally drops out/doesn’t load on the Mac OS 10.6.8 with Firefox 27.
We really appreciate your help so far. I will try to do more testing. Thank you!
Hi Martin and Alec,
After conferring with the author of the theme, I have disabled the fitVid script the correct way – by commenting out the line of code in the main.js file that contains the line which calls fitvid.js. (So, please disregard my previous two posts).This has fixed the firefox and IE problem described above in most of the computers that I have been testing on – except sometimes the video can be a bit jerky/laggy in firefox, AND/OR sometimes the video’s image can drop out occasionally.
Also, in the admin panel, the “Admin note” still reads “null” after a few seconds. Is this a bad thing? What does “null” mean in terms of the video?
Thanks again.
also, now this text appears below the video player (while the player reads “Admin note: Checking the video file…” and then disappears it says “null”):
“Adobe Flash is disabled for this page, click player area to enable.”
I have also discovered that IE also has this problem in addition to Firefox.
Hi Martin and Alec,
There wasn’t an option to disable the fitVids script via the admin panel, but I tried the method of disabling the script – by following the instructions on this site:http://forum.pagelines.com/topic/30739-can-fitvidsjs-be-disabled-from-the-theme/
And still the problem remains.
Hi Martin,
Thank you so much for your reply. I will have a look and try to find out if we can disable the fitVids script. I’ll let you know how it goes.
Hi Alec,
Thank you so much for the prompt reply.When W3 Total Cache is disabled, the problem still remains the same in Firefox. We have tried disabling all other plugins as well, and still the problem remains.
