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Hello Martin,
Here are the log files : (redacted)
For your info, the debug log was active for a while so it might have lots of useless logs in it.
To help pinpoint the relevant lines, here are the video files that did not show after their upload :- //cdn.foliovision.com/Intermediate-Blues/Lead/MajorPentatonicOnThe1Chord.mp4
- //cdn.foliovision.com/Intermediate-Blues/Lead/Integrating6ths.mp4
- //cdn.foliovision.com/Intermediate-Blues/Practice–Next-Steps/Congrats.mp4
- Intermediate-Blues/Practice–Next-Steps/PracticeSheetSongRecommendations.mp4
- Intermediate-Blues/Practice–Next-Steps/PreperationForAdvancedBlues.mp4
Thanks again
Hi Martin,
I’ve double-checked, and all statuses are showing as
completed. The tasks are indeed completed when I directly check the Coconut platform’s dashboard.I’ve also updated from version 7 to version 8 but I still can’t reproduce the issue on my end.
Here’s a long shot : the client told me he is multitasking a lot when uploading (and probably uploading in multiple tabs at the same time).
While I haven’t reviewed the Coconut plugin’s code in detail, is it possible the frontend is the one triggering the rest of the WordPress flow when the upload completes? If so, there’s a chance that a background thread could be getting paused or interrupted due to the multitasking behavior.
Thanks again
Hi Martin,
Thanks for your reply !There are no errors showing in the settings page, (same when clicking the Show Wizard Log button. (All upload checks and greens) )
You’ll find the system info at the end of this reply. API seems to be working, since transcoding jobs are effectively created and processing successfully. Every videos uploaded have a job associated in Coconut’s dashboard and are present in Digital Ocean’s destination bucket for transcoded videos.
I’m trying to reproduce it this morning and can’t seem to. Either by uploading a video or manually adding a coconut job of a previously uploaded video.
Is there a way I can manually add the videos in the database so they’re visible in the media file picker ? Or are they supposed to be fetched from DO’s bucket?
Also, if that can help you, the missing videos’ jobs are visible in WP dashboard -> FV Player -> Coconut Jobs page.
Just the videos are not visible in the video file picker when creating a player.Thank you very much for your time.
FYI, version of FV Player Coconut plugin is 7.5.44.7212
