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Dave

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Viewing 6 replies - 1 through 6 (of 6 total)
  • 2 months ago in reply to: Videos not visible in coconut file explorer, but jobs are completed on coconut
    Dave

    Hi Martin, I hope you had a great time during the holidays and I wish you a wonderful new year starting up!

    The last batch of uploads went without issues since the last plugin update. I guess we could close the ticket for now and I’ll reach out with more details if we encounter it again. Still, here are answers to your questions, in case that could help :

    “Do you mean that some videos show and some don’t?”
    Yes, but mainly from a machine to another. The client had the bug, but I didn’t. Hence the hard time to reproduce it.

    “Does the issue appears to only occur for some of the folders?”
    No. Folders did not seem to be a constant in this situation. We tried creating another folder, it worked for a few videos, then the issue reappeared in this new folder.

    “If the issue occurs, is the whole folder empty, or just some of the videos “do not appear?
    Some of the videos

    “It would be great if you could still check the browser console open for “the JavaScript issues as I was mentioning.
    Could not reproduce the issue as of latest update. So no logs for now. I’ll let you know if it reoccurs.

    Thanks again for your time. It’s really appreciated.

    Dave B.

    2 months ago in reply to: Videos not visible in coconut file explorer, but jobs are completed on coconut
    Dave

    Hi Martin,

    Thanks again for the follow ups and trouble shooting. It is sincerely appreciated.

    MajorPentatonicOnThe1Chord.mp4 job is indeed marked as completed

    After reinstalling the plugin and updating the coconut one, I checked the database and the result of the following query returns no row (and the column does exist) : SELECT * FROMwp_fv_player_encoding_jobs WHEREfv_player_encoding_category_idis null

    Again, I wanna thank you for your time. We can still upload the videos and I retrigger the encoding process manually if the video does not show up (By adding a job from the coconut jobs page). I simply add a suffix to the conversion result since it conflicts with a currently existing one. It’s not a dealbreaker nor makes it impossible to advance in the project. It’s just a bit longer and takes a bit more storage/conversion minutes ;). What I mean here is that I’m aware it is the holiday season and I can understand if supports slows down, especially as this issue has a workaround that I can use in the meantime.

    Happy Holidays ⛄︎

    2 months ago in reply to: Videos not visible in coconut file explorer, but jobs are completed on coconut
    Dave

    Hello Martin,

    Here are the log files : (redacted)

    For your info, the debug log was active for a while so it might have lots of useless logs in it.
    To help pinpoint the relevant lines, here are the video files that did not show after their upload :

    • //cdn.foliovision.com/Intermediate-Blues/Lead/MajorPentatonicOnThe1Chord.mp4
    • //cdn.foliovision.com/Intermediate-Blues/Lead/Integrating6ths.mp4
    • //cdn.foliovision.com/Intermediate-Blues/Practice–Next-Steps/Congrats.mp4
    • Intermediate-Blues/Practice–Next-Steps/PracticeSheetSongRecommendations.mp4
    • Intermediate-Blues/Practice–Next-Steps/PreperationForAdvancedBlues.mp4

    Thanks again

    2 months ago in reply to: Videos not visible in coconut file explorer, but jobs are completed on coconut
    Dave

    Hi Martin,

    I’ve double-checked, and all statuses are showing as completed. The tasks are indeed completed when I directly check the Coconut platform’s dashboard.

    I’ve also updated from version 7 to version 8 but I still can’t reproduce the issue on my end.

    Here’s a long shot : the client told me he is multitasking a lot when uploading (and probably uploading in multiple tabs at the same time).

    While I haven’t reviewed the Coconut plugin’s code in detail, is it possible the frontend is the one triggering the rest of the WordPress flow when the upload completes? If so, there’s a chance that a background thread could be getting paused or interrupted due to the multitasking behavior.

    Thanks again

    2 months ago in reply to: Videos not visible in coconut file explorer, but jobs are completed on coconut
    Dave

    Hi Martin,
    Thanks for your reply !

    There are no errors showing in the settings page, (same when clicking the Show Wizard Log button. (All upload checks and greens) )

    You’ll find the system info at the end of this reply. API seems to be working, since transcoding jobs are effectively created and processing successfully. Every videos uploaded have a job associated in Coconut’s dashboard and are present in Digital Ocean’s destination bucket for transcoded videos.

    I’m trying to reproduce it this morning and can’t seem to. Either by uploading a video or manually adding a coconut job of a previously uploaded video.

    Is there a way I can manually add the videos in the database so they’re visible in the media file picker ? Or are they supposed to be fetched from DO’s bucket?

    Also, if that can help you, the missing videos’ jobs are visible in WP dashboard -> FV Player -> Coconut Jobs page.
    Just the videos are not visible in the video file picker when creating a player.

    Thank you very much for your time.

    2 months ago in reply to: Videos not visible in coconut file explorer, but jobs are completed on coconut
    Dave

    FYI, version of FV Player Coconut plugin is 7.5.44.7212

Viewing 6 replies - 1 through 6 (of 6 total)
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