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Hello, we have set up cloudfront and elastic transcoder and set up the encryption, the encryption seems to be working, the video will not play if we do not put in the correct encryption code or omit one etc but I am still able to download the video with the video download helper extension but on your demo when I try to download I get an error that the videos are encrypted? Why isn’t the error showing for ours?
Thanks in advance.
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Any ideas?
Hello Greg,
the encrypted HLS stream files can be downloaded, but they just won’t play. Or are you able to play these videos in your case? Please let us know.
Thanks,
Martin
When I use video download helper in firefox it converts it to an mp4.
Hello Greg,
I see we helped you with your encrypted HLS setup, I’ll reply to you in a private ticket.
Thanks,
Martin
