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When an Amazon S3 secured video is added to the playlist using the http url and saved for the first time, you can view the video in the preview fine.
When using the shortcode, however, the error HTML5: Video Not Found appears. I tracked it down to the saved playlist that the url is changed to “s3:….” not the original “https://s3.amazon….”. This in turn leads to the page source showing the video file url inserted with my site’s domain before “s3:…”. Of course the file cannot be found.
Note that the video plays fine if done without playlist by using the src=url parameter instead.
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Hi Lawrence,
I’ve forwarded your ticket to the development team, one of them will get in touch with you in the close future.
To speed up the whole process could you please provide us your system info? (Simply copy it into this thread, we won’t publicly post any of your sensitive information)
You can find it at:
WP Admin dashboard -> Settings -> FV Player Pro -> Tools -> System infoAlso please tell us which particular AWS services do you use.
Thanks,
Juraj
