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Hello, I’m now experiencing the same issue with my own account. Below the video, I found this error message:
Admin JavaScript warning:
I’m sorry, your JavaScript appears to be broken. Please use “Check template” in plugin settings, read our troubleshooting guide, troubleshooting guide for programmers or order our pro support and we will get it fixed for you.After clicking “Check template,” it shows:
“We also recommend you to open any of your videos on your site and see if you get a red warning message about JavaScript not working.
FV Flowplayer script found: https://www.iloveaws.cn/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js?ver=7.2.12.3!
jQuery library found: https://www.iloveaws.cn/wp-includes/js/jquery/jquery.min.js?ver=3.6.4!”The videos still won’t play, and none of the videos using FV in this course can be played, whereas videos using the default WordPress player can. Thank you.
I checked and besides the standard plugins of wplms, the currently enabled plugins are as follows:
WP Content Copy Protection & No Right Click
Blog Social Sharing Component
NotificationX
Disable XML-RPC
Beaver Builder PluginAdditionally, today I found the user who was having problems. I reset his course using the course reset feature in wplms (which resets things like his course viewing history on my website), and then he was able to access the fv player videos normally. It’s very strange how this course reset feature could conflict with the browser.
Hello,
When there was an issue with a user experiencing abnormal behavior, I tested with other users accessing the same video and it played normally. Additionally, the problematic user was able to play videos normally using the built-in player of wplms. It seems that this user might have triggered some sort of limitation, which I am currently unable to replicate. I have not tried switching the WordPress theme, as my website is in a live environment and is accessed by several users.
Thank you very much for your reply. I have submitted the user’s error screenshots. I am using a global CDN, and I have ruled out issues related to the network and the user’s personal computer environment. The steps I took to rule out these issues include testing with a user experiencing access issues in Japan. When I access the problematic video from mainland China with my account, there is no issue. However, when I log into his account from mainland China to access the video, the problem occurs. My system is WordPress + WPLMS. Thank you very much for your reply. These users experiencing issues are paid users of my site, and I am quite anxious. Thank you.
