Player in a popup don’t play twice

Kim D. 6 years, 3 months ago

Hi,

My videos are called in a popup.
For the first play, it’s ok. Then i close the window.
But if i want to review the video in the popup.
The video don’t play or the loading block… or we must replace the head of reading at the beginning (yet the options are well put)

https://onise.vjf.inserm.fr/enquete/
To view the video, click on the question or on the icon sign language.

Viewing 3 replies - 1 through 3 (of 3 total)

Juraj Kacaba 6 years ago

Hello Kim,

We’re sorry to hear about the problems. What kind of plugin are you using for these pop-up windows?

Also, when you open JS console in your browser and repeat these steps are does some JS error appear or not? If yes, please let us know.

Thanks for using our player,
Juraj

Kim D. 6 years ago

Hello Juraj,

I use Popup Maker.

In the console, i have this :

Capture-d’écran-2019-10-31-à-16.11.35

Juraj Kacaba 6 years ago

Hello Kim,

Please try following:

Go to Settings -> FV Player Pro -> Integrations/Compatibility and turn on the Load FV Flowplayer JS everywhere option.

Let us know if it helped!

Thanks for using our player,
Juraj

Viewing 3 replies - 1 through 3 (of 3 total)