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Hi there,
I have purchased the Pro version of FV Player, but I keep getting a message via the WP dashboard (on the Plugins and FV Player settings screens) telling me my license key is incorrect. I have a FVPlayer Pro settings screen, and at the top of that I have a green button with ‘Pro pack installed’ on it. What am I doing wrong?
FYI I am developing locally, and aliasing 127.0.0.1 to my site in /etc/hosts. So in that file I have the following entry (dummy site name):
127.0.0.1 example.org
Thanks,
Chris
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Hello Christopher,
I can see that your license in registered with the cageconcert domain name.
You can’t use single license key on multiple domain unless you have them registered. You can add more domain in Your Licenses.
Let us know if you have any other question.
Thanks for using our player,
Juraj
Thanks Juraj. Just to be clear, the ‘example.org’ in my original post was just a dummy domain, indeed I am actually using cageconcert.org. I am alising that to 127.0.0.1 in /etc/hosts (I’m on a Mac Mini, by the way, if that helps). This is running inside a Docker container, with nginx as a reverse proxy.
I wonder if this is related to the alising then – the fact that it’s not a live domain?
Best wishes,
Chris
Hi Christopher,
Yes, domain aliasing might be the reason. I’ve forwarded this thread to our development team for a check. We’ll get in touch with you with more information on Monday.
Thanks for patience!
Making the web work for you,
Juraj
Hello Christopher,
are you sure you are using the correct license key from https://foliovision.com/my-licenses ? If you map your domain like that you must the key for that exact domain.
Thanks,
Martin
Thanks. Indeed I am using the key listed under my account for that domain. When I visit Settings -> FV Player Pro I see the green ‘Pro pack installed’ button, but a different license key in the box. If I attempt to add the key listed for my account I don’tsee any button for saving or updating the key,and if I navigate away from the page and return the key I added does not show up. This also occurs when I run my site in AMPPS on 127.0.0.1, without any aliasing to my actual domain.
Chris
Hello Chris,
you can put in the correct key and hit the enter key, that will save it. We are going to create a new licensing screen with the extensions listed on it.
Thanks,
Martin
Thank you. I’m afraid that does not work. I had already tried it, and just to check I tried it again now, in both Docker with my domain name aliased to 127.0.0.1, and in AMPPS on just 127.0.0.1. Neither worked. Nothing happens when you hit enter. Checked on both Windows and Mac, too.
Hello Chris,
that’s strange, but you can still scroll down the settings page a bit and hit any of the “Save All Changes” buttons.
Thanks,
Martin
Thanks Martin. I managed to get it to work on Windows only by holding down the alt key and then hitting enter. On my Mac Mini this key combination did not work, however. Very odd. I can’t imagine what might cause that behaviour.
Chris
