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Hello,
some but not all our clients, get the following error when trying to play any video:
Hlsjs-lite network error.This error happens at all videos (about 700), but only for a certain amount of people. There is no pattern, since this error occupies on different devices (Mac, Windows, Android) and different browsers (Chrome, Firefox, Safari).
We are using bunny.net Stream for the videos. It works for me and most clients, but it does not work for a significant amount of others.
Any ideas, what could be the problem here?
Best regards,
Lukas
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Hello Lukas,
I don’t think we heard of FV Player issues with Bunny Stream before.
Please provide a publicly accessible test page where we can see the issue and also the System Info from wp-admin -> FV Player -> Settings -> Tools -> System Info. I mainly need to know if you use “Enable Token Authentication” in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings.
Thanks,
MartinHey Martin,
in the foloiovision forum I found that there used to be similar issues before.
Unfortunately I cannot create an enviroment where you can see the issue, since it only happens for clients, not for me :(On “wp-admin -> FV Player -> Bunny Stream Jobs -> Settings” the box is not checked at Enable Token Authentication.
Hello Lukas,
Bunny Stream integration and Bunny CDN are two different things, so perhaps these issues were related to users hosting videos with their CDN and not using their Stream platform.
FV Player does not affect the way the streams are served if that “Enable Token Authentication” setting is off.
Please have your users run the https://tools.bunny.net/diagnostic-report tool and send the results to Bunny.net support. Their might suggest using their own player for Bunny Stream videos, but on the inside it’s the same technology – HLS.js library.
Thanks,
Martin
