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I have got a couple of problems with the pay per view module
1) when you purchase a ppv video as soon as you go to the video page you only have 47 hours not 48
2) the payment module needs to set or ask for a password otherwise if you logout of the video and go back to it you have to pay again as you cannot login without a password.
3) I am not getting an emails from the PPV site although all other emails from other areas of the website work fine.
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Hello Richard,
1) I see, it shows 47 hours only as it rounds the number down. So if you have 47 hours 59 minutes and 59 seconds remaining it doesn’t show 48 but 47.
It’s fixed and FV Player Pay Per View 0.4 is released. In this new version you can also set the global time to watch a video, instead of the default of 48 hours.
2 & 3) You should be getting your password on your email. Could you please post what details you see in Download -> Payment History -> pick your payment and open it to see details ? I’m interested to see what shows up for Email mainly.
Thanks,
MartinHi Martin
I have attached payment history details, at the moment we don’t appear to be getting emails from the PPV at all not to the customer or to us.Regards
Stuart
Hello Richard,
thank you, however you need to check the payment on the Download -> Payment History screen – what email address shows up there?
You can also install a plugin like https://wordpress.org/plugins/wp-mail-logging/ to get a log of what emails are sent.
Also, what payment gateway are you using? I checked and I see Test Payment, PayPal and Credit Card (Worldpay). What gateway did you used when the issue occurred?
Thanks,
MartinHi Martin
I have checked the download payments and the correct email address is shown, initially we used the Test Payment option, currently just trying it with paypal in sandbox mode but still do not get any emails.
will install the suggested plugin to check email logHello Richard,
that plugin will only log future emails of course.
Could you please let us know what email addresses you see on the Download -> Payment History screen currently?
Thanks,
MartinHi Martin
Yes appreciate it will only log new emails i will try the tests again.
in the downloads at the moment we have sales showing for
sosborne@activemicro.co.uk and sandbox@movingmemoriesproductions.co.uk
Both emails we have access to and receive other emails toRegards
Stuart
