Review: Distilled & SEOmoz Expert Training London Day Two

Friday, October 23rd, 2009
Rand Fishkin SEOmoz
Rand Fishkin of SEOmoz opens day two of SEO Pro Training in London

Quicklinks to Day Two Presentations:

  1. Head to Head: Keyword Strategy - Will Critchlow
  2. Head to Head: Keyword Strategy - Rand Fishkin
  3. News site SEO - Rob Ousbey
  4. The Pacman Chunk of the Piechart: Getting Links - Tom Critchlow
  5. SEO is Nothing Without Content - Rand Fishkin
  6. Google Local Search - Tom Critchlow
  7. Universal Search - Patrick Altoft
  8. The limits of automation - Dave Naylor
  9. The right strategy for your organisation - Will Critchlow
  10. International Companies: How to handle multiple countries/languages - Duncan Morris
  11. Question and Answer Day Two SEO Expert Training

Quicklinks to Day One Presentations:

  1. Advanced analytics - Will Critchlow
  2. Getting SEO done against the organisational odds - Richard Baxter
  3. "ROI from social media" - Lucy Langdon
  4. "Diagnosing and fixing penalties, understanding guidelines" - Jane Copland
  5. Scalable site architecture - Duncan Morris
  6. Ranking Models - Ben Hendrickson
  7. Live linkbuilding - Tom Critchlow & Rand Fishkin
  8. Conversion rate optimisation - Ben Jesson and Dr. Karl Blanks
  9. Some of the Q&A

Head to Head: Keyword Strategy – Will Critchlow (Director, Distilled)

Will Critchlow beat Rand Fishkin shirt
Will Critchlow beat Rand Fishkin shirt
  • keyword strategy depends on how many writers you have.
    • if you have a lot of writers, long tail is great
    • if you have fewer, you will have to focus on a smaller set of keywords
  • conversions by keyphrase length (excluding branded search) useful statistic
    • 2.7% on three word phrases
    • 1 word on .8%
    • two word 1.2%
  • what does that mean:
    • for ecommerce: more deeper product pages. Three word keyword phrases convert like crazy.
  • set up your site hiearchies: attribute/location
    1. start with full keyword list ordered by volume
    2. then divide it by category.
      • for camping, keyword phrases divide up like this:
        • in
        • or
        • with
        • friendly
      • use excel array to pull them out
        • campsites
        • caravan parks
        • holiday parks
  • getting at the hidden data in your PPC data.
    1. define your report
    2. add&limit=50000 to your URL
    3. export as CSV (excel export doesn’t work)
  • use the conversion data to uncover gems:
    • found four or five 3 keyword phrases which were converting like crazy for which we didn’t have pages.
  • split test open rate:
    • “download the call” or “download the video” and “donload the video” won.
    • “training” vs “conference call” and “conference call” won
  • based on history, anticipate event spikes for searches and get ahead in organic, i.e. world cup 2010.
  • run xenu on your competitor, look at internal links, look at site structure. Find his weaknesses.
    • category pages: great category page for leather sofas but he doesn’t have 3 seater leather sofas.
    • add 3 seater leather sofa category page and watch the traffic roll in

Analysis by Foliovision

Will’s ideas about taking a structural approach to keywords in organic (similar to best practice in PPC) makes a lot of sense. Especially with large ecommerce sites. With smaller niches, inevitably there is more art and intuition to setting up site structure than pure number crunching. You know what people are looking for from your own understanding of the niche. But for big sites and frequently searched topics, technical analysis would be a great way to lay in a sensible site foundation.

Pulling out one’s PPC numbers and looking for high converting three and four word phrases for which one can improve on one’s ranking by adding the right pages and a bit of link juice may be common sense. On the other hand, not doing it is leaving a lot of money on the table. I’m sure all of us are at fault for not doing this more regularly. Looking for high converting PPC phrases to work into organic strategy should be a monthly exercise at worst.

We are great Xenu Link Sleuth advocates, but using Xenu for competitive analysis is a new idea for me. Will’s presentation was a bit scattered, but seeing another SEO at work is often the best way to improve one’s own game. Like watching other pro play tennis.

Head to Head: Keyword Strategy – Rand Fishkin (Founder, SEOmoz)

Rand Fishkin SEOmoz 2
Rand Fishkin - Keyword Strategy
  • Online Marketplace
    • Google has been growing in last five years, other search engines, barely.
    • 80% of clicks from organics, 80% of SEM budget to PPC. numbers are backwards.
    • 160 billion dollars of revenue online.
      ecommerce referral: 31% organics seo, paid search 9%, social media 7%.
      wife getting the bird
    • Market is growing madly. Bought wife laptop: my zappos viewing machine has arrived.
    • Brands should pay attention to online. Offline purchases are influenced by online research.
  • Search results analysis
    • 31% click blended search
    • 68% of search engine users click data on first pages.
    • does high organic ranking higher make people think you’re a better brand?
      39% agree 42% neutral 19% disagree.
    • Keyword phrase length over time: grew then contracted. Search engines got better.
      conversion rate by kw phrase length:

The charts backing Rand’s presentation are located at http://seomoz.org/dp/free-charts.

Analysis by Foliovision

Rand is a passionate advocate for the health and growth of both online commerce and organic search. He should be, he’s bet his company on it and his life on his company. Fortunately the facts seem to support his convictions. There was almost no new information here for anyone who has been following search for even the last few years.

The only use of this presentation is to give you an idea of how to make the argument for search for your clients. For those working inside a corporate environment or trying to convert unconvinced client, this demo presentation might have been very useful.

Why any SEO would bother trying to convert unconvinced clients remains a total mystery to me. There are so many convinced clients out there looking for quality SEO services I can see no reason to spend one’s time trying to pull sticks out of the mud.

In my opinion, Will richly deserved a win here too as Rand's presentation flattered us too much, assuring us of the importance of our place in the world.

News site SEO – Rob Ousbey (Search Marketer, Distilled)

Rob Ousbey news site SEO
Rob Ousbey - News site SEO

Rob started his presentation by quoting Richard Murdoch:

“The aggregators and plagiarists will soon have to pay a price for the co-opting of our content. But if we do not take advantage of the current movement toward paid content, it will be the content creators — the people in this hall — who will pay the ultimate price and the content kleptomaniacs who triumph

News sites’ USP are dependent on the following factors:

  • brand & age
  • variety
  • contentcreators

What’s special about new sites?

  • regular new content
  • old expiring content (go to archives or deleted)
  • varied conversions

Some big stories can be planned: Obama inaugration.
Other big stories are unplanned: Michael Jackson’s death.

In news, one of the best ways to get ahead is to get other SEO’s to do your job by linking to your stories. You have to let people link.

Some things to be careful about:

  • print version pages. Make sure that your print pages contain enough navigation to the main site.
  • duplicate content: try to keep your content single URL
    • Example not to follow The New York Times.
      • times.com
      • www.times.com
      • nytimes.com
      • www.nytimes.com
  • news sitemap
  • If you are running a new site or even a site which publishes occasional news, you want to get into Google news. The technical requirements include about 15 items.
  • When trolling for new topics, use the suggest feature on google news: updates quickly to see what people are looking for.
  • Tag your images right: 10% of organic traffic and image visitors are some of the best.
    • new visitors
    • more page per views per visit
    • lower bounce rate

You want to be among the early links on Google. Read Brent Payne’s personal weblog, he’s director of seo for Chicago Tribune.

Some more tips:

  • new URLs for hot topics
  • find volcanic topics
  • create relevant content
  • published optimised page at new URL: double visit from Google for news page and comes back a second time to pick up corrections: speed is of the essence come back and correct it.
  • be sure to link from related pages and home page. Build it into your CMS
  • 301 related but outdated content (immediate link juice)
    rotate linking pages through front pages
  • Old URLs for repurposed content

Rob spent some time breaking down the technique of repurposing old URLs using the example of Michele Obama’s dress.

  • find term
  • change title & description
  • link to from homepage
  • when story returns
  • keep title, h1, h2, description, the same (otherwise loses weight)
  • replace content with updated story
  • link from similar content, 301 old content

Who should do all this SEO? It’s too much for a single SEO to handle.

  • journalists: make them make it happen.
    • journalists will do the day to day SEO for you
    • not “jacko snuffed it” but “michael jackson died today”: you can have different header than page title. Best of both worlds. Page title: “Michael Jackson died today”; header: “Jacko snuffed it with drug overdose”.
    • how to motivate journalists?
    • two trainings not one: expect only 25% success at first training; six months down the line, 75% will do something about it
      • congratulations go a long way: copy their boss
      • analytics, dashboards, reports
      • exposing their personality: in the newspaper you can’t really add much, but online you can create special section, bio, photo

What is the difference between blog vs news?

  • does it matter?
  • news is reporting and blog is editorial sections.
  • does the site look like a news site?

How a smaller organisation can compete…

  • you cannot compete on quantity, but you can compete on editorial quality, especially if you are focusing on paid subscribers.
  • the pay wall: ft.com up 10% for online and up 22% for the overall group.

How to use the pay wall and not get excluded from organic search…

  • the Google News solution: first click free.
    • First click free doesn’t fix the linking problem.
  • solution for external links:
    • become a premium news website
    • extend first click free to all referred traffic so your referrers can send you traffic.
    • how do the first wave of media find you: give them free content, get referrals

News Pricing

  • studies show 13% of visitors are willing to pay 6-10p per article
  • focus on these high value visitors for mini payments
  • Rob’s suggestion: use a micropayment system Oyster with the following scheme:
    • 20p for first article
    • 20p for second article
    • cap it at 50p per day for the rest of the paper

His argument is that 50p/day is still cheaper than buying a newspaper.

How do you get people to want to pay you?

  • making your content exceptional
    • turn great content into purchase
    • turn great content into links
  • calls to action that match your conversion

If you are a news source, Rob points out that Wikipedia loves newspapers. go get a bunch of links to your news site.

Analysis by Foliovision

Rob’s presentation was a joy to hear. Rob is clearly passionate about news and the media, beyond SEO. I spoke with him in the evening and it turns out Rob came over to SEO from radio. As an ex-radio guy, he knows and cares about his news (and music). His Wikipedia trick is priceless for gaining authority for smaller news organisations (larger ones are likely already widely cited in Wikipedia).

I totally agree about multiple trainings for the journalists. There is no reason to expect a single training to take hold. Make SEO training and reviews part of the news organisation’s life. The trick with CCing the boss on success stories is also very clever.

I like his solution for ranking number one for a news story by repurposing an old URL, but I’m not sure it’s absolutely essential to keep all the metadata the same (description, keywords). I think the only part which needs remain the same is the URL.

Where I can’t agree with Rob is about his solution for the pay wall.

First click free for referred traffic won’t really work, as it means that any aggregator offers more information than your own news site does. Of course you can prevent reclicks from the same referrring site from getting free clicks. But at that point, you will start to lose the links which the strategy is supposed to give you.

So as a news publisher, you’d need to have a maximum of three or five referred clicks per day per visitor to find a sweet spot to keep the links coming but convert the regular users. Perhaps you could offer 5 clicks for registered free users and 3 clicks for unregistered users. If your visitors are registered, you can start to track them and work on conversion programs.

Rob’s pricing for micro-subscription (50p/day) also doesn’t work for me. I’ll visit at least 10 different news sources per day. If I paid 50p each time, I’d lose money twice over: 5£/day in cash and another half hour making all those micropayments. In my opinion, subscription bundles like AOL used to have would work much better. Alternatively, lower the subscription prices to $20/year. At $20/year, I would subscribe to all of my top five to ten news sources. That’s close to $200/year out of just a single consumer of news (me) who currently is paying anything. Those numbers have to work.

There is no need for online news to be an absolute premium product. I think the focus should be on numbers of subscribers. Even if the subscriptions end up tiered (for $20/year, i.e. I still see some advertising and don’t have access to archives older than six months and only see photos at up to 600px resolution), there is every reason to have an inexpensive subscription offer.

The Pacman Chunk of the Piechart: Getting Links – Tom Critchlow (Head of Search, Distilled)

Tom Critchlow getting links 3
Tom Critchlow - Getting Links

 

Tom got started by talking about the role of your USP in both content generation and in brining in links. Your USP will change what content you post and what links that content brings.

For Tom, modern link building is not separated from strategy. In traditional SEO link building, link building could be done separately via:

  • manual directory submission
  • manual article submission
  • social bookmark submission
  • creating web 2.0 properties

His top advice is to leave those old-fasioned methods behind, let’s get away from it.

Case Studies

HamiltonBilliards – A Niche supplier of high end billiard tables

How can hamiltonbilliards beat topofthecue?

  • special relationship with all of the huge national castles? get a link back!
  • warwick university pool club. give them free cues, sponsor organisation, sponsor a tournament.

Hippobox

  • ontracks delivery doesn’t fit into postbox, now links to hippobox
  • howonearth delivery doesn’t fit into postbox, now links to hippobox

Competitor analysis

  • how can you understand your USP without understanding your niche?
  • basic links in each niche. get them all.
  • reverse engineer each competitor’s strategies.
  • identify successful strategies and repeat them (including sophisticated ones like those of Hamilton Billiards and HippoBox
    • using linkscape
    • order linkscape data by DmT (Domain moz-Trust) for quick categorisation (not so easily spoofed).

Who are your competitors? They aren’t just competing suppliers. Competitors are people who rank in your targeted SERPs.

  • look for people who list other sites in directories
    • investigate the links to sites already listed in niche directories
  • gingerlily.co.uk, ranked for “silk duvets”. Link from allergy.co.uk: go get links from all allergy sites.
  • accountingpage.com service $50 for submission. Directory networks can be effective in the right niche.

Some people are ranking:

  • for massive link buy
  • for massive directory submission
  • for great content and wide bookmarking

Understand why you’re building each link. There are three things links can bring you:

  • authority – from top sites
  • trust – from trusted sites in an area
  • anchor text – from any site

Diversity of links is very important. Never rely on a single strategy or even two strategies.

Different link need scenarios:

  • you might have anchor text, need trust
  • you might have trust, but need anchor text strength.

Embed seo in your business processes. Example: in each thank you note for business purchases include a link request: “if you have a website, please consider placing a link”.

Make sure your PR agency is using specific pages on your website and using links in their releases.

Pay for high quality directory links. Quality paid directories are curated and somewhat exclusive so the links do have value. Example: JoeAnt speed pass.

Generic directories:

  • joeant
  • aviva directory

Directory Tips:

  • More useful are stronger links from niche directory.
  • For a crafts site, links in a craft or housetohomedirectory.
  • Before paying for a link check that that directory passes link strength.

Email

If content is king, email is the pupper master pulling the strings.

A common truism: just write content and the rest will take care of itself. Perhaps but if you want to accelerate growth, you have to do some legwork for your content.

  • Email some people and ask them to link. How do you motivate them?
  • Don’t forget about international social media sites. Nice traffic, nice links.
  • perform competitor analysis on who published competitors linkbaits or area linkbait.

Duplicate Content

  • Duplicate content does not cause sitewide penalties. Back in the day, perhaps no more.
  • Duplicate content does not hurt you at all if you outrank everyone who publishes your post.
  • Syndicate your content for links.

Product Giveaways

  • product givaways for links. get them something to do with your products.
  • send product but give them something to do with it. paints=painting contest.
  • for high value items, use disount codes/exclusive offers. 15% off orlebar brown swimwear. people have to link to you to write about it.

Widgets – Custom Programming

  • widgets tip. syndicate exclusively to major publishers with custom branding built-in.

Paid Links

Paid links – step outside paying for them in the traditional way:

  • association membership
  • conference sponsorship
  • charity donation

TIP: Use adwords content network to discover sites in your area who are open to publishing paid links and are in your niche. Then approach them directly for permanent advertising.

API and open data.

Often with a popular API you can get links into your site.

Affiliate Links

SEO friendly affiliate links are like paid links, but free.

  • allows you to get links from sites you’d otherwise have had to pay
  • pay people to put affiliate links on their website

Keep in mind that Google is trying to shut down link juice from affiliate sites so this may be a six month strategy.

Local communities

  • this is bath.co.uk
  • thebathweb.co.uk
  • bathfm
  • thebathchronicle

Expired sites

  1. find expired sites in your niche
  2. get a list of all the pages linking to the expired page
  3. contact those site owners and suggest that they link to your replacement page instead. Most site owners would like to replace any broken or expired pages to which they link.
    • TIP: if the expired page links are affiliate, make sure to offer an affiliate replacement program.

Profit:

  • long run business strategy which wins is trust
  • people who win are those who build quality links. Build awesome links. Awesome links start with great content.
  • people are more important than links: high ROI on engagement.
  • link-savvy PR is better than traditional SEO.
  • build links for traffic not for SEO.

Finding Modern Linkbuilders

Best linkbuilders Tom has seen:

  • business development managers
  • community managers
  • developers

In long term people with business and community or special tools skillset will build you the links you want, the links which count.

Analysis by Foliovision

To my mind, Tom’s presentation was the most useful of the entire two day seminar. Tom offered all of the SEO talent in the room an overview of modern link building.

The underlying premise is to first offer great content on your website. An SEO can do two things:

  1. help to identify which content is likely to attract great links.
  2. bring in the natural links for the great content a site already has
    • this may involve repurposing existing content

At the same time, spending some money and grabbing the obvious but valuable links (like quality paid directories) should be done as part of basic personal hygiene.

Clearly modern SEO is not firing up an automated link building program. Site promotion these days is a labour intensive and creative processs – hence an expensive process.

Competing long term in the SERPs is a big investment. The divide between online and offline business strategy grows every smaller.

SEO is Nothing Without Content – Rand Fishkin (Founder, SEOmoz)

Rand Fishkin live linkbuilding 6
Rand Fishkin - SEO is nothing without Content

Building the Content: Your Own and UGC (user generated content)

  • copyblogger: 10 sure-fire headline formulas that work
  • SEO is part of how you show your content
    • same content in focused way and it attracts people
    • wrap it with a bunch of ads and crap, it doesn’t succeed. Example: SEOmoz is non-commercial format. SEOmoz is .org: strategic.
  • Nick Denton’s publishing model: Pay your writers on page views and on incoming links.
    • for every domain which links in you will pay more.
  • use Amazon’s ranking system for reviewers: involve users in your site.
    • send people a badge to put on their website
    • give registered users ownership of their profile.
    • example: linkedin’s profile completeness. 5 x as much content contributed. you’re not done yet.
  • give a website a vibrant community before you invite general users in
    • check answers.startups.com
      • build a community before you launch, don’t be empty
    • don’t turn weblog comments on until you have a community already. 0 comments looks terrible.
    • give them a profile worth sharing
  • how to maximize UGC (user generated content)
    • seed with high quality members: why are comments good, depends on seed members
  • focus on a niche, then build wide
  • reward/recognize contributors: check stackoverflow for an example.
  • provide analytics for users: show them page views, comments
  • make it a competition

How to get people to link to your site

  • Fun widgets: boozedeathcalculator from bar shot
    • post your results to your weblog, twitter, facebook, myspace: simple, simple sharing
  • reward links with trackbacks
  • designing content which will gain links
  • use old domains and URLs.
  • ranking #5 for “social media”
  • measure incoming links to each page, quality: do it to your competitors
  • citation will get an incoming link
  • anticipation in a teaser kind of way
  • humour: really hard to do right
  • controversy: not a fan, but draws in a lot of links.
  • how to turn a tweet into a link
    • make an embeddable link
    • close discussion on own site
    • create an expervience vs read & forget
    • don’t discount the value of a tweet: Google is seeing tweets as fresh content

Analysis by Foliovision

Rand’s example of how a website can destroy good content by wrapping it unnecessary photos, navigation and ads was really great (Paul Graham’s On Startups on his site and on Yahoo).

The notion of paying writers based on success, while a little bit tricky to get started is a great one.

How to involve people in your site was a little less clear but the underlying premise is a good one. I’m not sure I agree with Rand that one can’t enable comments from the beginning. The balls will start rolling slowly but you have to start somewhere. I totally agree with him about not allowing crappy UGC. At Foliovision and at our client sites, every comment is moderated unless the user has been previously been approved for immediate posting (we do it with Thoughtful Comments, a custom made Wordpress plugin which makes visible default but hidden Wordpress comments functionality).

Make a worthless or senseless comment and your comment will just be deleted. Thanks to that policy, the discourse on both Foliovision and our client sites remains marvellously civil and useful. Which in turn invites more useful and civil discourse.

Adding embeddable high quality widgets is a great idea if not that easy to execute (need idea, programming, publicity to succeed). Buying up old domains an redirecting them is standard practice. Breaking down links to specific pages on competitor’s sites is a great tip. Baiting links with citation is also clever and worked a treat for SEOmoz where they cite all the other top SEO’s and get links into their site.

My own experience bears out that Twitter links do carry SEO value at Google. Not only that but they do end up on people’s weblogs. Twitter is a great mini-PR channel.

Both Tom and Rand covered much the same ground, but as link-building is the core skill of SEO these days, two practical examinations of the topic by leading practitioners was more than welcome.

Google Local Search – Tom Critchlow (Head of Search, Distilled)

Tom Critchlow getting links 2
Tom Critchlow - Google local search
  • a lot of factors for Google ranking
    • verified listing
      • bulk upload: white listing for many locations
        • separate bulk upload files, one for each country, country selection drop-down, country selection drop down to change country each time
        • data formatting avoid: capitalisation, odd phone number formatting, URLs in the description field
      • worst thing to do: not on whitelist, not claiming your own listing, unverified edits
    • number of reviews
      • number more important than the rating
    • citations: like links only different
      • mike blumenthal (blumenthals.com) david mihm
      • citations: mentions of your brand, sometimes a link
      • phone number mention is usually a citation
      • address listed
      • how to find them? look at competitors.
    • distance to center
      • google says it doesn’t matter: it does. can’t do anything about it.
    • categories
      • can add up to five
      • use keywords
      • analyse competitors

Case Study – SEOmoz

SEOmoz doesn’t rank in google local search for “seo company seattle”

  • there are four sites verified and provided by business owner.
  • both addresses are also verified and provided by business owner.
  • reviews of the old address
  • category fail: only one there make sure you are using all five

Job number one: getting rid of the old listings and consolidating on a single listing. Job two: getting in some reviews.

Analysis by Foliovision

Amusingly enough, Distilled is also not in the Google local results for “SEO company London” (or at least I couldn’t find them).

I find Google local quite frustrating as we’ve spent some time getting our clients in and ranking. When I got back from the conference, I checked our clients’ results and found that some have gone missing and others have even had their Google local listings hijacked (i.e. our website is still listed with someone else’s name).

It’s worth remembering that for local search your site can and should be in up to five categories.

Tom’s tip on getting a large number of reviews seems to help. All sites with reviews appear to be in the top two pages of local search. On the other hand, I would be very careful with this. Google could turn around and make reviews a measure of spam, if they think the reviews are contrived.

Local search is very young and the ranking factors are likely to change wildly for another year at least. I would be very careful about investing too much into local search. On the other hand, any agency which masters local search perfectly would have no end of clients beating down their doors.

We’d pay somebody to sort out local search for us quickly and reliably.

Universal Search – Patrick Altoft (Director of Search, Branded3)

Patrick Altoft
Patrick Altoft - Universal Search
  • Google’s main results page now clogged up with all kinds of results:
    • local
    • video
    • image
  • you want to try to get into those alternate results as well
  • video results: up to eight results.
  • put up a video sitemap: if you are a trusted site
    • get some people to give some good ratings
  • google is now indexing flash as content
  • imagine if you have your logo on google’s image search
  • rather than buy links from weblogs, put an image on website but with logo on top.
  • google images cares about the text nearby
  • google news citations:
    • rectangular
    • size 250×150px
    • interesting image
    • alt text! and have it next to image
    • images will get more clicks than the headling
      • interesting image

Analysis

Patrick’s suggestions about abusing the Google video results seemed somewhat cavalier to me. His idea about using video sitemaps to get yourself into the main index for videos makes sense.

Gaming Google to get flash logos in as video or images indexed with huge tasteless watermarks seems to me to be playing a bit fast and loose. Both tactics could get your helper site (for branded images) dropped for Google image search or your main site dropped for video search (flash logos as videos).

But there is every reason to post your images in an SEO friendly way. In fact, we’ve written a plugin to do just that. Our client sites get a lot of image traffic as a result. We will start adding video sitemaps.

Overall the presentation was reasonably useful if less inspired than some of the others.

The limits of automation – Dave Naylor (Founder, Bronco)

Dave Naylor SEO
Dave Naylor - Limitations of Automation in SEO

Tools to Analyse

  • Best single tool for tracking SERPs: Advanced Web Ranking
    • never search for your brand terms (don’t get a penalty)
    • remove them
  • Google webmasters tools
  • MajesticSEO
    • good backlink set
  • Google wave (get everybody in)
    • can have one wave per client
    • people can get you automatically
  • SEOmoz tools
  • raven tools
    • best of internet into one management suite
      • post content to blogs
      • manage social profiles
      • integrates with Google analytics
  • Bronco tools
    • free tools, not working don’t care
    • Geo targeting
    • like excel spreadsheet but brings it all together for you and makes it pretty
    • link recording tool
      • keep track of links
      • future links to come back and get
    • common link finding tool
  • fresh tools
    • 80 legs: on demand web crawler
      • .25 per 100,000 URLs
    • backlink planner
      • automatically analyses competition for a keyword: you need 300 directory links, 50 blog comments, 100 site widgets
    • backlink analyser
      • some links are actually bringing you down
      • analyses link and shows how risky they are: some links can bring you down
      • sponsored links: you can buy a link
      • decreasing toxic links give a boost
      • not passing equity: stop paying for it
  • microsoft has an SEO tool.
    • shows you the violation
    • like xenu on speed
    • check with a malware checker
    • vista and above
    • free download
  • davidnaylor.co.uk special tool
    • let’s you see what’s going on
    • about to clean up toxicity and see if it makes any difference

Tools to Build: Bioware

  • Picasso about computers: “they can only give you answers.”
    • human must make a decision over whether to place a link or not. must do approach not machine driven.
    • go after very high value links in a personalised way

Analysis by Foliovision

An interesting catalogue of the state of SEO software by a guy who clearly puts a big emphasis on analytical tools.

My own impression is that too many tools can get in the way of getting the job done. A competitor link finding tool like the one at SEOmoz or Aaron Wall’s free HubFinder is a must have. A link gathering tool with anchor text and importance factors like Linkscape or SEO Spyglass is a must have. A site health checker like Xenu is a must have.

That worthwhile links involve a human process (“buying advertising” not “buying links”) only makes sense. The days of total automation are coming to an end. Google is getting good enough to gradually put the spammers out of business. Which will stop normal businesses from emulating them. End result a more useful and attractive web.

Dave’s presentation didn’t focus on it but supported what Jane Coplan said earlier. Toxic links exist and can pull your sites ranking down. I like Dave’s ideas about checking for toxic links and getting rid of them. I will be checking out his backlink analyser which should show me which toxic links we have for our clients.

Dave went through the tools a little bit too much like a catalogue but in the few places he did slow down to share his ideas on SEO, they were very useful.

The right strategy for your organisation – Will Critchlow (Director, Distilled)

Will Critchlow QA Distilled
Will Critchlow of Distilled fields QA Questions on Strategy

Possible strategies

  • startup
  • established
  • household name

How do you differentiate yourself? Do it even as a small company.

  • ranking factors
    • what you control
      • where usp helps
      • building a custom page into your sales process

Where to your links come from?

  • rolex: sponsorship: 15% of links come from sponsorship
  • rackspace: testimonials: 25% of links come from sponsorship
  • amazon: affiliates: 25% of links come from affiliates

Desirability

  • rarity (“uniqueness”)
  • you can even get links for a screwup

Richard Brannson’s Virgin brand is USP

  • something different from everyone else
  • get links from points of difference
  • everyone’s quick but you are quicker.
  • as small business, pushing 2 ton flywheel. doesn’t appear to move until it does.

Analysis by Foliovision

Will is once again offering business advice, rather than SEO advice. The more these guys talk, it’s clear that SEO is about to disappear as a profession. We are about to either be subsumed in marketing or take over marketing, depending on how quick we are.

I thought Will might not be the best person to talk about branding and business strategy. There are senior advertising people or business strategists who could have offered deeper insights.

Not that I disagree with what Will said, it’s just that his thoughts on branding seemed more received wisdom rather than experienced insight.

International Companies: How to handle multiple countries/languages – Duncan Morris (Director, Distilled)

Duncan Morris SEO
Duncan Morris - SEO Strategies: How to handle multiple languages/countries
  • Should a company develop a separate website for each country?
    • local TLD domain helps? yes.
    • difficulty of getting TLD domains
    • local TLD vs generic TLD
    • single language vs multiple language

Much easier to have a local version when you have your own domain for each one.

Bmw has a site for every country. That’s the right model.

Analysis by Foliovision

What to do if you are a big multinational with websites all over the world?

Should you be http://bigcompany.com/de/ and http://bigcompany.com/en/ or should you be http://bigcompany.com and http://bigcompany.de/ ?

The answer in terms of local search is you should certainly have the top level domain. If you don’t have the top level domain you should be hosting within the target country. In Google webmaster tools you can also specify your target country. But that assumes you have a separate domain for each country.

The clear verdict is separate top level domains. It’s harder for the CMS developers, but for most companies your future business depends on being well-listed in Google. Get this right.

A poor man’s solution would be to use subdomains like http://bigcompany.com and http://de.bigcompany.com. But in this case, you’d be well-advised to host each subdomain in the targeted country. I’m not sure if subdomains can be managed in Google Webmaster tools. I’m fairly sure that they can.

As long as you have either local TLD (.de, .ca, .co.uk) or local hosting (on an IP registed in Germany, Canada or UK), you are good to go.

Don’t mix languages on a single site.

Duncan got to the right answers, albeit in a slightly convoluted way. Once again, I don’t think Duncan has done enough large multilingual sites to be the best voice on this topic yet. Right topic but a more authoritative speaker could be found.

Question and Answer Day Two SEO Expert Training

Distilled SEO Expert Training QA
Distilled SEO Expert Training QA Panel Day 2
Danny Dover SEOmoz QA
Danny Dover SEOmoz reading the questions submitted online

How to burn someone’s site to the ground?

  • Dave Naylor: Buy him $500 of TLA links per month for a year, gradually increasing spend. Make it look like you are building a bad neighbourhood.
Distilled SEO Expert Training Question
Distilled SEO Expert Training Question

Should video be stored on YouTube or on your own site?

  • Rand Fishkin: Two versions of video. On youtube funny title, on your own site very seo’d straight title. Differentiate.
  • Dave Naylor: Put main video on your own site and offer an easy embed tool directly from your own site. Get lots of extra links that way.
Dave Naylor Rand Fishkin
Dave Naylor and Rand Fishkin answer questions about YouTube videos

Pub night hosted by London SEO

London SEO pub night
London SEO pub night
  • tab was still running at 10pm. Good job, London SEO.
  • music wasn’t too loud to talk.

Some English SEO’s I’d met the night before were murmuring about Distilled’s comments about paid links being unequivocally bad.

I wandered over to the Distilled table and asked some pointed questions about paid links. It turns out Distilled are not as absolutist white hat as they suggested throughout the training (paid links unqualifiedly bad) but they feel the future of SEO is more in community driven links.

So why teach people a bad practice which should be playing second fiddle to good practice.

I think that’s a fair approach.

Closing Thoughts

It was great to spend two days surrounded by people who live and breathe SEO. I learned and relearned a great deal. The live strategy sessions were particularly useful to see other SEO minds at work.

The future of SEO certainly lies in creating engaging websites and building community. Like Distilled, Foliovision will be hiring and building towards those objectives.

In general, SEO is just one skillset in the marketing toolkit. The most successful SEOs will be those who grow into full-fledged branding and marketing experts. Those SEOs who choose to remain in the technical category are limiting themselves in the long run to work as a site technician inside a big agency.

For a time, the most adept SEO technicians will continue to be able to make a living on the dark side with blackhatters. But like privateers, blackhatters will find themselves gradually pushed farther and farther towards the out and out illegal. And like many privateers who didn’t retire in time, will find themselves hanged by the Crown as pirates.

For two days, Distilled and SEOmoz sought to show us a better way into the future of SEO: by building and promoting great sites.

London Bus Home James
London Bus on the walk home
Hotel Russell London at night
Hotel Russell London - a place to rest after two wonderful but long days

SEO | 3 comments

Review: Distilled & SEOmoz Expert Training London Day One

Wednesday, October 21st, 2009
Will Critchlow Rand Fishkin keywords rematch
Will Critchlow Rand Fishkin welcome the world to London for SEO Expert Training

Introduction

As an owner of both SEOmoz Basic SEO Training DVD and the SEOmoz Advanced Training DVD, I knew that the speakers knew their stuff and they looked like a fun crowd to boot. So I decided to attend the SEO Expert Training live conference in London on October 19 and 20.

Was the trip to London worthwhile?

Definitely yes, but…

Let’s start with the program which Distilled and SEOmoz organised for us. In a word, superb. The program included dedicated sessions on:

  • link building
  • site structure
  • social campaigns
  • SEO tools
  • content strategy
  • conversion techniques
  • SEO team management
  • Google penalties and penalty filters
  • Google analytics

For the most part this partial list of topics is a dreamlist of issues which I’d like to hear about in depth.

Quicklinks to Day One Presentations:

  1. Advanced analytics - Will Critchlow
  2. Getting SEO done against the organisational odds - Richard Baxter
  3. "ROI from social media" - Lucy Langdon
  4. "Diagnosing and fixing penalties, understanding guidelines" - Jane Copland
  5. Scalable site architecture - Duncan Morris
  6. Ranking Models - Ben Hendrickson
  7. Live linkbuilding - Tom Critchlow & Rand Fishkin
  8. Conversion rate optimisation - Ben Jesson and Dr. Karl Blanks
  9. Some of the Q&A

Quicklinks to Day Two Presentations:

  1. Head to Head: Keyword Strategy - Will Critchlow
  2. Head to Head: Keyword Strategy - Rand Fishkin
  3. News site SEO - Rob Ousbey
  4. The Pacman Chunk of the Piechart: Getting Links - Tom Critchlow
  5. SEO is Nothing Without Content - Rand Fishkin
  6. Google Local Search - Tom Critchlow
  7. Universal Search - Patrick Altoft
  8. The limits of automation - Dave Naylor
  9. The right strategy for your organisation - Will Critchlow
  10. International Companies: How to handle multiple countries/languages - Duncan Morris
  11. Question and Answer Day Two SEO Expert Training
Imagination Gallery Distilled
Amazing View from the Imagination Gallery

The “but” has to do with the internal structure of the conference. The conference was co-sponsored by SEOmoz and Distilled. Unfortunately for a two day conference, Distilled is just too young and small a company provide authorative speakers for all subjects.

When someone delivered a good speech on day one, there’s a good chance, he or she would follow up with a much weaker overview of another subject. Some of the speakers were too inexperienced to speak to this audience, both as an expert and as a public speaker (I’m thinking particularly of Lucy Langdon’s “ROI in Social Media”). I’m sure Lucy will get better with time, but she wasn’t quite ready yet. A number of the sessions were cribbed from well-known sources, rather than reflecting original thought. I’m thinking specifically of site structure (Jakob Nielsen) and branding strategy (USP standard advertising 101 at this point).

Distilled’s youth on the other hand yielded a big reward on another front: enthusiasm. Both the presenters and the audience were full of excitement and enthusiasm for what we do. As a group we are people who want to make the web a better place, full of stronger and more interesting sites.

For most of us, search is not just a job but a passion.

This was not an IT conference full of introverted programming types who never leave their computers and aren’t getting any exercise. While the gender ration skewed in favour of men by at least four to one, my girlfriend noted with a slight tone of surprise that those who were there are quite attractive.

SEO Expert Training audience London 2
SEO Expert Training audience paying close attention

Another big issue which Distilled got right was venue. We were right next to Goodge Street on the top of the Imagination gallery enclosed in glass with all of London’s Bloomsbury district just out the window. We were bathed in natural light all day long. The location was inspiring. We were just blocks away from Saatchi & Saatchi's main offices on Charlotte Street in the heart of media London. Small details like attractive platform and graphics from Distilled graphic artist Leonie Wharton made a big difference for a design type like myself.

Some complained about the five story hike up and down by foot to get a cup of coffee. To my mind, that trot up and down stairs improved the conference five fold as neither audience nor speakers ever hit that somnulent too-many-hours-in-a-chair-without-exercise drift. Drowsiness is highly contagious so by keeping everyone awake the quality of attention in the room went up, benefiting both audience and speakers.

Imagination Gallery SEOmoz
Imagination Gallery - the view down

When we organise a conference, I’ll have some trouble finding a location with three or more flights of stairs and no lift. Perhaps we’ll have to bribe someone to take the elevator out of commission.

Advanced analytics – Will Critchlow (Director at Distilled)

Will Critchlow introduces Duncan Morris
Will Critchlow with Duncan Morris

 

Will told us how important it is to know your data and gave some great hints on how to use Excel and pivot tables to master data. This presentation seemed incredibly short to me. Perhaps I was just slow getting off the block after all the travel to get here.

Getting SEO done against the organisational odds – Richard Baxter (SEOgadget)

richard baxter seo management
Richard Baxter - How to Build an SEO Team

On the other hand, Richard Baxter’s presentation was right in my area of deep interest. Building and developing an SEO team.

  • a good senior SEO needs to be a good manager
    • management consultancy to directors
    • data to business modelling
    • recruiting/training
    • helping team
  • Good campaign objectives are:
    • visibility
    • conversion
    • revenue (measured monthly)
    • traffic
  • Segment distinctions in traffic:
    • generic = “broadband”
    • research = “best broadband”
    • purchase = “broadband deals”
  • Take each segment to a different page/part of your site.
  • When making estimates, tend conservative: you can only win when you exceed your targets.
  • How to Structure an SEO team?
    • all requests for SEO support should go through manager
      • you protect the team from silly requests
      • you make sure workload remains balanced across the team
      • you maintain the authority within the team to shape it
      • you know what management is asking for so you can build more of it into the team
  • Training a team
    • make them give presentations to you every week
    • presentation help them clarify their thoughts
  • Four Segments of SEO in a team environment
    • Technical
    • Content
    • Links
    • Metric/Analysis
  • Ideally you will have at least one person in each area.
    • Compartementalize! Focus.
  • Recruiting SEO’s for your team
    • sell the role! you want good applicants.
    • do group interviews: Richard’s current practice:
      • bring eight candidates in
      • divide to four pairs
      • making the pairs each sell you the other one
      • hire the one who analyses and sells best
    • advertise in the right places
      • SEOmoz has a good jobs board
      • SEOgadget has a good jobs board
  • Reporting to management
    • monthly reports
    • sell your services monthly with the reports
      • maintains engagement and executive support
      • keeps SEO team on their toes
  • Controlling Staff
    • regular meetings
      • set questions at these meetings: if someone doesn’t have his/her figures send that person out of the meeting until they can bring them
    • team accountable for specific figures/traffic
    • set deadlines
    • set specific link acquisition targets, ie. 25 mR 4 links or 4 mR 5 links in a month (mR = mozRank)
  • Toolset
    • Excel for analysis
    • Advanced Web Ranking for ranking reports (flexible, sophisticated)
    • Dafizilla Table2Clipboard for getting data out of web table and into Excel

Analysis by Foliovision

I agree with Richard that the future of SEO is not the sole practitioner but the team. So if you plan to advance in this profession, you need to get good at managing people. Unfortunately the analytic and creative functions of SEO have nothing to do with the easy extrovert traits of a natural manager. I’ve been working on myself for the last three years to improve my management skills. It took two years of hard work to get up to basic competence. I now enjoy working with and managing my team, but for over a year it was a lot like daily trips to the dentist.

So Richard really underestimates the challenge here for SEO’s.

I like his ideas about specific accountability and specific targets. I also like the idea of having people work in specific segments so that they can focus on their work. All things we’ve worked on at Foliovision over the last six months. I do not agree that his umbrella model scales well. To keep a lot of balls in the air, the head of agency/senior SEO needs team members to be directly accessible to clients but to remain in copy on the communication.

I also found the Excel solution touted here a bit limited. We used to do a lot of our work in spreadsheets (OpenOffice, Tables and Google docs). But as soon as we find that we regularly need to measure or track anything we build an app to do it. It takes a couple of days of programming time, but the result is far more efficient than loading, formatting and crunching numbers in Excel every time.

SEOmoz does the same thing: their toolset is awesome and eliminates a lot of the need for heavy duty spreadsheet gymnastics. So while I think spreadsheet competence is an asset, I don’t think it’s the way of the future for SEO.

Overall, Richard’s presentation was a frank examination by one experienced inhouse SEO manager about how he played the game (Richard’s gone indie in the last year). Very stimulating.

“ROI from social media” – Lucy Langdon (Search Marketer, Distilled)

lucy langdon smiles 2
Lucy Langdon - ROI in Social Media: A bit more how to win at it next time please
  • start by reading avinash’s post how to measure branding online: [this post is a bit much for a naked recommendation: I think what Lucy was trying to say is measure everything]
  • social media can’t fix a broken site
    • improve your product first
  • for longtail ranking you need authority links
  • in social media: think BIG.
    • brainstorm properly (go to the pub)
    • use your whole team
    • steal ideas from your competitors
  • Before you start a campaign, make sure you have
    • sign off
    • fixed budget
    • a strong conviction it will work [not sure about this one: social media is pretty hit and miss even for the experts: good golfers shoot lots of birdies but few holes in one]
  • what posts have potential to take off:
    • data visualisation works:
    • resource lists work.
    • big images work.
    • big pictures from curent events.
    • lists work well.
  • “Social media is a fickle mistress.”
  • How to Track Success
    • leading indicators
      • visits
      • twitter mentions
      • visits from a specific network
      • bookmarks
      • other web mentions
  • Getting It Done
    1. just write/draw//sing something
    2. now make it better
    3. get feedback
    4. make it better
    5. publishy
    6. promotion (have it all ready in advance!)
      • all outgoing emails are prepared in advance
    7. make it shareable in a practical way: buttons to click on
      • use social media buttons sparingly: just the ones which you are targeting or which will work
    8. have some free time to deal with anything that comes up on the day
    9. set your Google alerts, technorati mentions
    10. follow up bad links, bad mentions. Get negative publicity fixed within 24 hours.
    11. tracking: what did you get
      • use leading indicators to get additional support to promote further.
      • if it doesn’t work, then try to figure out what went wrong.

Analysis by Foliovision

Social media is a great mysterious mess, as she admits herself: “Social media is a fickle mistress”. Lucy Langdon has the formidable task of trying to bring order and predictability to social media success at Distilled.

Order starts with repeatable process, as Richard’s earlier presentation covered. Unfortunately with viral/social media hits, for the moment only a small part can be process-mapped. A large part of is either brilliant writing, great pictures or creative thinking. Still her follow up routine is worth printing out on your wall.

A few more specific examples would have reinforced Lucy’s case. Lucy’s delivery didn’t help as at one point in her presentation her voice tanked on her and she never really recovered. The jokes about going out to the pub to dream up winning social media campaigns fell a bit flat for me, but then again I’m not an Englishman. Perhaps she was serious. We do our brainstorming at the conference table at Foliovision at 11am or 1pm when everyone’s minds are running at full speed.

Either Lucy was holding back some of her best information and her secrets or she's not quite ready to be a keynote speaker on social media.

“Diagnosing and fixing penalties, understanding guidelines” – Jane Copland (Ayima Search Consultant, ex-SEOmozzer)

Jane Copland SEO 2
Jane Copland - Diagnosing and Fixing Penalties: Yes Virginia, there is a filter clause.

 

  • Diagnosing and Fixing Penalties
    • Penalties are like unicorns. Rarer than you think.
    • What you are seeming most of the time are filters, not penalties.
      • Caveat: always keep in mind your site might just not be strong enough.
      • First thing to do is reanalyse your SERPs as if it was a new project.
    • Sample Penalty: overoptimisation of anchor text
      • Solution: Stop getting links which say “cheap car loans”.
      • Solution: use press releases (uses domain) to add some good links with alternative anchor text.
    • Duplicate content: rarely a penalty. But fix it so you don’t send pages to supplemental.
    • Vince update favour brands. Google got better at association.
  • Avoiding penalties:
    • monitor the hell out of SERP activity: every day.
    • Watch out for any of the following.
      • bouncing SERPs
      • inability to rank higher than a certain number.
      • If you find alternate pages from your domain ranking instead: focus on alternate page instead of root page. Sometimes we’ve exhausted everything that we could to make home page rank.
  • Penalty causes:
    • majority of real penalites are brought about because of undesirable linking practices.
      • TIP: removing terrible links can improve rankings!!!
    • gross on-page spam (hidden content, cloaking)
  • Getting out of jail once you are in:
    • Start with: take. this. shit. seriously.
    • Humans are on the other end. Human review! Site reviewer is not excited about your problem, could care less. S/he has a long list of sites to review. Looking for a reason to deny your request.
    • Hiding content for good reason. display: none; remove all these easy fails before you file for reinclusion.
    • Human reviewer has got every tool available to google. How many phd’s do they have working at Google? Are you stupid enough to think you can outsmart them?
    • Get rid of the grey hat.
      • Sample: filthy little secrets – domain.com/links.html
      • Solution dump link exchange. At the very least remove all your dodgy links.
    • TIP: don’t use your SEO email account for link reinclusion request. Attracts unnecessary attention/scepticisim. Use client’s own domain. Play dumb: externally hired.
    • Be patient. Requests can take a month. Don’t resubmit over and over again, especially if your site still has hidden issues.
    • If you are denied, go and look and find out what is the problem. diversify something.

Analysis by Foliovision

Jane’s presentation was ruthlessly professional. One felt that Jane has seen her share of penalties and bailed her share of clients out of jail. Her advice about not playing on the dark side, appears to have been learnt first hand or at least from close colleagues. Where Jane has seen all this is a bit of a mystery though, as until recently she was working at SEOmoz, apparently white knights all.

The distinction between a penalty and a filter is a valid one in my experience. We don’t have any penalised sites, but there is one which just can’t seem to stay above 10 for any of the keyphrases for which it should be number one. Jane’s remarks about fixing anchor text concentration and adding some site trust with high end links hopefully will help us bring this client to where he should be. Our particular obstacle is that the client in question doesn’t like any controversial content at all. Hard to bring in earned links for vanilla content.

Whether bad external links could bring a filter down on your head was a point of controversy at the SEO Expert Training. Jane and Dave Naylor both came down with a strong aye. Danny Dover from SEOmoz said categorically that nothing offsite could harm your site, which is Google’s official position. My own experience bears out that it’s just not true. Bad external links can cause ongoing ranking pain for years.

Jane’s practical presentation focused on finding and resolving real world issues was one of the highlights of the two days for me.

Scalable site architecture – Duncan Morris (Director at Distilled)

Duncan Morris Distilled
Duncan Morris - Scaleable Site Architecture
  • Searchers are like animals: optimal foraging theory
    • suboptimal foraging behaviour results in starvation and therefore fewer offspring to follow
    • humans are basically lazy.
    • animals rely on scent. scent in the area. better going somewhere else.
    • Make sure you don’t ask for email to get the right answer. Searcher will go elsewhere [I disagree with this and so does a lot of marketing practice: you will lose some part of your audience by forcing an opt-in but with an email address you are well on the way to a sale, whereas a driveby without an opt-in is extremely hard to retain and convert.]
    • Maximise energy return: small thing or big thing. Make sure the searcher can get information quicker by continuing on that site than by moving to another site.
    • Keep a clear path to the information at all times.
  • Tree taxonomy is ideal.
    • As you go deeper into the site you get more information: all cars are vehicles but not all vehicles are cars.
    • Only one copy of the major information piece.
    • Sample: Dewey decimal system. 10 classes, 10 divisions, 10 sections. 1000 sections. All books classified.
    • A book can only be in one place.
      • passing mention of Rand’s upcoming book, with covershot: The Art of SEO
  • How many ways do you search for a location:
    • post code
    • landmarks
    • street names
    • tube/rail station
  • Ways to identify your hierarchies.
    • user focus groups
    • keyword research gets you part of it
    • gut feel
    • intuition
    • copying from others (figure out how you can do better)
  • Merge hierchies into all possible pages
  • lots of possible pages
  • look for nodes at the bottom of that trip
  • never make a category where there is no information
    • faceted classification: chinese restaurants, soho restaurants
  • folksonomy (tag clouds) must be built organically (limit it to existing information)
  • relatively few nodes per category
    • pagination tends to be a bad thing
  • balanced tree structure
  • few levels
  • pages as close to the homepage as possible
  • VALIDATING SITE ARCHITECTURE
    • paper mockups checked by expert
    • breadcrumbs (do they make sense)
    • matches target keywords
  • QUICK TIPS
    • lots of deep links
      • recently added
      • most popular
    • cross link between nodes
      • restaurants near here
      • people who like this also liked
    • breadcrumbs
      • gets anchor text in there
  • COMMON ARCHITECTURE ISSUES
    • pages not getting indexed
      • no links in
      • too many similar pages
      • not enough link juice
    • duplicate content/keyword cannibalisation
    • lack of unique content on category pages
    • high bounce rate: poor user pages
    • category pages with no nodes: get rid of them
    • googlebot encountered an extremely high number of similar pages.
    • link building to category pages very difficult
  • TOOLS TO HELP
    • meta no-index
    • sitemaps
    • canonical tag: shouldn’t need it. maybe for print pages. only used for absolute duplicates. not a rule just a hint.
    • parameter handling tool: shouldn’t be needing it. developers should have fixed it.
  • In an ideal situation you don’t need to use all the crutches of no-index and canonical tags. Your site architecture should be planned right from the beginning.

Analysis by Foliovision

Duncan’s presentation was delivered at 80 MPH. At first his relentless pace of arresting animal predator visuals and strong recommendations overwhelmed and impressed. In the end, his talk though seemed more of an introduction to planning a large site than original insight into the process.

I suppose enough people are planning and building sites on a poor enough structure that it’s worth going over the basics. I did keep expecting this talk to get to the next level. “Good, and…” were my thoughts.

Ranking Models – Ben Hendrickson (Programmer Linkscape, SEOmoz)

Ben Hendrickson SEOmoz2
Ben Hendrickson - Ranking Models: Just the stats, on the rocks please.
  • Placement of keyword: How does it affect rank?
    • average number of inbound links does not correspond to rank: followed links
      mean index by number of links better but still not flat: there are other things which matter
    • mozrank and external followed links have almost the same bell curve!
      • different than unique domains linking
    • keyword tag does not match rank
    • title tag matching does work but less than body or out anchors
    • putting keyword phrase in path and filename matches have a negative factor!
    • keyword in domain helps
    • h2 seem to be less useful than h1
    • problem with subdomains and paths is that a lot of sites are spammy which are doing it
  • Different qualifications for different SERP position:
    • high quality links are important at the top
    • down on the second page, more links seems to help
    • alt text matching the keyword really seems to help, more than bold. sites which have alt tags have been heavily seo’d.

Analysis by Foliovision

Ben is the guy who developed SEOmoz's amazing Linkscape, a parallel search index always full of the most recent two months data. SEOs everywhere owe Ben a debt of gratitude for that major accomplishment. Thanks, Ben. Unlike most of us Ben has a lot of accurate and recent data to look at.

Ben’s presentation was very dry. It’s difficult to tell if Ben is sending himself up as a geek or is in fact the bright guy with reduced social skills he pretends to be. Perhaps he feels we’ll think less of his programming if we think more of his social skills. Our programmers at Foliovision are so relentlessly extrovert (Peter is a martial arts expert and swimmer, Martin is lead singer/guitarist in a death metal band) and at the same time very gifted so I’m not at all persuaded that geekiness and solid code bear any relationship. But in a dark suit and with a shimmering bordeaux tie, Ben looked a whole lot better than our programmers who won't wear anything except scruffy t-shirts to the office, to the dismay of our rather chic design department.

In the end, Ben gave us less advanced permutations than I would have liked. The bulk of his presentation was just charts of the bell curve for ranking for anchor text in each of the following locations:

  • body
  • outbound links
  • h1, h2, h2, h3
  • page title
  • path
    • with distinction of path length, as Google seems to have a negative filter for very long URLs
  • domain
  • subdomain

Positive were domain, page title, body and outbound links (counting outbound link text is cheating as outbound links are almost always in the body and had almost exactly the same curve, so the factor at play was probably body). Shocking to us SEO types, the header tags didn't seem to have a positive effect, while subdomains actually had a negative effect.

I'm not surprised subdomains had a negative effect, as they are often used by spammers and grey hat SEO. Ben suggested the Linkscape database is relatively clean but it would not be suprising if a fair amount of subdomain spam would have managed to make it in. So the stats on anchor text in subdomains is effectively a highly spam-charged subset. On clean domains, perhaps anchor text in subdomain does help.

Ben didn’t give us the data I wanted: which is taguchi type curves for different combinations of the above locations. I think he could generate from the stats he has and I look forward to seeing it at some point.

Ben was one of the few who felt comfortable with and encourages live questions. His ability to handle questions off the cuff is commendable. Someone from the audience said that keywords in domain name are overrated as carinsurance.com doesn’t rank number one. People accepted that evalaation but I don’t agree.

My superficial check as someone who works in the insurance field showed that carinsurance.ca does rank towards the top #3 in canada.ca. In Google.com, domains with carinsurance in the root rank 3 x in top 25. Otherwise those SERPS are quite full of famous insurance brands, all with a lot more link juice.

For the moment, exact domain match appears to be the elixir to quick high rankings in Google. I wouldn’t bet millions on ranking with an exact domain name strategy as Google will reevaluate ranking factors whenever any given factor has been sufficiently polluted. Moreover the exact domain name ranking bonus appears to only really apply to .com’s.

I was really happy to see some hard data, even if it was incomplete. Perhaps Ben will release some more sophisticated analysis at a future point.

Live linkbuilding – Tom Critchlow (Head of Search, Distilled) & Rand Fishkin (Founder, SEOmoz)

Tom

Tom Critchlow Rand Fishkin live linkbuilding
Tom Critchlow and Rand Fishkin - Live Linkbuilding
  • Example site: sixt.org
    • lowhanging fruit
      • get some links on wikitravel.org
        • none of the official wiki sites pass link juice, but wikitravel does
      • research.microsoft.com – links to avis but not six
      • enjoyengland.com – sixt is not on the page
      • edinburgh.org – sixt is not on the page
      • query on the board not shown long enough to write down: [instanbul car hire -intitle:hire
    • NICHE APPEAL STRATEGY
      • “ski car hire”
        • create niche content
    • Google local
  • Example site: ARENAFLOWERS.com
    • low hanging fruit: top competitor interflora
      • visa europe
      • weddingdaze.co.uk
    • anyone linking to an expired page can link to you instead: coming from tesco.com/flowers
    • special asset: ethical supplier
      • fairflowerflairplants
    • not doing much with the weblog
    • badges – what flower are you
    • hidden meaning in types of flowers
    • data visualisaton, the colour of flowers over the year
    • flower photos, high res
    • animals that look like flowers
    • wedding directionrs: a gazillion of them

Rand

Tom Critchlow Rand Fishkin live linkbuilding 9
Tom Critchlow Rand Fishkin - Live Linkbuilding
  • Example site: avg.com
    • #1 on google.com but #3 on google.co.uk
    • get onto news results with one of team weblogs
    • 43 million places to have a link: look for key term minus company name, i.e. “antivirus -avg” or “free software list -avg”
  • Example site: brickhunter.com
    • use keyword match tool [exact!] to find the keyphrases you need
    • ehow only has five links to page: ranking on domain authority only
    • few anchor texts from high quality domain (dozen or two dozen links rather than lots of spammy index)
    • the more of a pain in the ass, the better the link
    • competitive link finder finds links in a hurry
    • do a diy weblog could help
  • How to do live analysis?
    1. do a google search
    2. use Moz toolbar analyze page against number one and your own page: delta between yourself and competitor for backlinks and trust factors.
  • Example site: portugese yellow pages: http://www.pai.pt
    • badges that they are listed in this directory (try this for sitereviewer.net)
    • contact your local government people to link to from lisbon tourist boards
    • use rebranding as an excuse to contact them again
      • mechanical turk (not for comment spam nor for link building): but use it to find web addresses or all the cities that you need – $40 for contact list which would take a week to build.
      • virtualpa or for mechanical turk you can use if you put in a US address
    • backlink tool: index is a month behind
    • don’t use robots.txt and meta no index (do one or the other), as you can end up knocking your site out of Google
    • when you build a site with search, take people straight to the category page: never show them the search page but take them to the category page
  • Example site: Wealth management – http://www.aag.co.uk/
    • How to fix your site
      • which.co.uk good targets
      • build a manual list of financial news sites and submit to them
      • create javascript charts included in people’s pages (people will embed this kind of content)
    • outranked by aag.org (American geographers) for own name: lots of trusted links from the government
    • visualizing linkscape data
    • radar chart view of strength
    • long way to go before you eclipse collinstewartwealth.com
    • copying grey hat looks good but often ends in tears: competitor gets dropped and then so do you.
    • seo friendly pr links
      • in your pr, getting awards asking for links
    • press releases with photos with bill gates
    • brand for your name and your keyword: ie. “aag wealth management” rather than just company name.

Analysis by Foliovision

The head to head live linkbuilding session showed us two good SEO minds in action on fresh problems. Just seeing the spontaneous and quick brainstorming on how to improve a given site’s position gave a lot of fresh insight into how one can approach a site.

For those who work for years on the same clients or heavens forbid in-house seeing rapid analysis can be as refreshing as a dip in a mountain stream.

Particularly interesting is how many sites qualify for trusted local links from their local municipal government. Also notable: how many link building strategies require going back and creating:

  1. great content (weblog/tips)
  2. great tools
  3. newsworthy events

Making sure that a company is always identified as their name plus keyword term is a key insight as well. Makes many of the incoming links valuable.

Conversion rate optimisation – Ben Jesson and Dr. Karl Blanks (Directors, Conversion Rate Experts

Ben Jesson Conversion Experts
Ben Jesson - Conversion Rate Experts: the squirrel passed out from heat exhaustion but Ben kept on ticking
  • if you want to dominate your market, don’t start with the best seo start with best product.
  • work hard, implement, be bold.
  • google optimizer: great way to test. which part of the page to test.
    • 101 ways to use google optimiser: link bait going mental
      • loads of links, lots of inquiries
      • Tom Leung: Google itself contacted us: said no to Google
    • website optimizer consultant
  • seomoz, seobook all clients: same process on all clients
  • weight loss 67% increase
  • at end of day optimisation is not about the tools: it’s about what to test.
  • 50 tests on landing pages but never tested thank you pages.
  • understanding why your visitors are not converting
  • which changes can genuinely double your conversion rates?
  • creating your experimental strategy
  • objection: counter objection.
    • if they don’t trust your company, you have to build trust elements
    • if they don’t believe your product, then show advantages
    • if they don’t understand, improve comprehension
    • if you aren’t making enough offers, make more offers
  • What your visitors want, and why they are abandoning.
    • tools: live chat – check livechat transcripts
    • tell a friend
    • google analytics: what page is abandoned
    • kampyle: tells you why visitors abandon website
    • perceptions: did you find what you are looking for
  • seomoz customers
    • surveyed: paying members, non-paying members, cancelling members
    • learning from face-to-face selling
    • method marketing: we became the customer – get into the customer’s mindset. the best fishermen think like the fish, not like the other fishermen.
    • usability tests: used twitter to find testers
    • split tests: omniture test & target
    • tricks to get honest feedback: Not “How do you like my new website?” but “I’ve just paid a guy 20 grand to redesign my websites and I don’t like it much.”
  • things to find out
    • what keeps customers awake at night
    • going through your website with salespeople
    • listening to customer calls
    • get reports on the FAQs
    • learn from face to face selling
  • weight loss
    • method marketing
    • which companies had great long term rates
    • carl joined weight watchers: slimmer of the week, second of the week – able to write much better copy
    • doing bingo: played bingo. spent time with the players.
  • What visitors want and what companies want
    • selling fishing boats: what the visitor wants looks at boats and maybe buy one
    • company just wants to sell one
    • but instead become trusted advisor: offer valuable free reports, offer useful selection tool, have a forum
    • give them a reason to give you their email address.
    • sell them a boat later but first become trusted advisor:
      • first give them a reason to give you their email address:
        1. free reports
        2. selection tool
        3. forum
Ben Jesson Conversion Experts 3
Ben Jesson - Conversion Rate Experts
  • Sales page length
    • sales pages need to be very long: even longer than face to face sale. you have to hit every objection as a single objection will blow the sale.
    • perception consumers don’t like long sales pages.
    • Amazon uses long pages and nobody even notices.
    • TIP: make your advert valuable as people will want to read on. don’t sell, add value.
  • Personality
    • use video to make the sale, as rand is a very likeable type.
    • johnson box with table of contents
  • Credibility
    • use references from big clients.
    • use media mentions: get credibility before starting to make the sale.
      secret weapon with brand names.
  • Benefits: what do you get?
    • use tools on any website on demand
    • find out why your competitors are ranking above you and then beat them
    • learn what it takes to become an advanced seo (prestige)
    • Q & A feature on sales page
  • Testimonials: essential elements
    • highlighted phrase
    • full text
    • picture
    • credentials
  • You can never have too many testimonials, especially good ones.
  • Call For Action:
    • reason for urgency: lock in price now.
    • improve your rankings now: call to action. surprising results with minimum amount of change, call to action.
  • add a guarantee, include in call to action.
    • no minimum term – cancel any time.
  • Potential upsell, variations of yes: Three options.
    • TIP: don’t add .00 unless you want the number to seem big
      • do add .00 to free report value.
      • numbers that end in nine outperform numbers that end in zero.
      • Results: 52% more customers.
  • then driving more traffic at that page.
  • $1 offer campaign
    • *only to existing subscribers
  • How to write emails to convert:
    • write first draft in your own email client
    • write to a particular person
    • benefits
    • no waffle
    • avoid “used car salesmanship
  • very personable not like a marketer
  • write like a real person to a real person.
  • gather objections: over 100 emails as to why they didn’t want the offer.
  • post sale email campaign: 10 steps to competitive advantage: teach people to use the tools which they are trying.
  • 10 times as many new clients: with trust with customer base you care about.
  • doubled the number of paying subscriptions. Most people stayed. In part thanks to post-sale follow-up.
  • More conversion tips at: 108 conversion tips, 14 free conversion tools
Dr Karl Blanks Conversion Rate Experts
Dr Karl Blanks - Conversion Rate Experts

Analysis by Foliovision

Ben Jesson is fast talking salesguy. Perhaps the only one at the conference. You’d like to condemn his methods, especially when you learn that one of conversion optimisers greatest success stories is in weight loss (only one diet works long term: eat less, do more sports – all the rest is smoke and mirrors).

On the other hand, Rand Fishkin gave Conversion Rate Experts his highest personal recommendation for what they did for SEOmoz after several other conversion specialists worked on the SEOmoz offer and landing page. And Ben gave so many useful tips, you can’t blame him for tooting his own horn. Dr. Blanks was a little bit less animated but his email advice is just as good.

There are a lot of notes above, but all of which is written down are things we do or should be doing for our clients. Every time we’ve implemented anything on this list, sales have gone up. Reread the testimonial advice. And then reread it again. And then do it, just as Ben has outlined it. It's absolutely right on.

Ben’s first remark is worth keeping close to one’s heart:

If you want to dominate your market, don't start with the best seo start with best product.

Some of the Q&A

SEO Expert Day One Q A
SEO Expert Day One Q A

What do you look for in a junior seo?

  • Richard: Attitude and aptitude: problem solving abilities, their own interests. Not experience on day one. Interactive ability with other people, outgoing communicative. They have online presence.
  • Will: people who are good at searching. Know how to use google and the web. Either stats or creativity.

When you rank highly on organic side should you cut back PPC?

  • Will: Not much interesting stuff written about PPC. Measuring and testing.
  • Alec: Brand lift and conversion lift with both ppc and organics.
  • Rand: Cannibalisation balances itself out.

How dangerous is it to have resource sections?

  • Jane: Good sites link to good sites. Spammy sites, link to spammy sites.
    Only link to quality sites, it does reflect well on you.
  • Ben: don’t link to bad stuff.

How should I use Facebook to build a social media campaign?

  • Lucy: are you sure you want to run a facebook campaign? Develop your own stuff first. Pimp your facebook page. Blog already up and running on Facebook. Quizzes on facebook. Facebook app. TIP!: On some facebook pages you can get a live link!!!
  • Jane: make sure ad only shows to target audience. women between 18–27, not men in new zealand.
  • Will: Treat facebook like email.
  • Denny: facebook ads are really cheap. dig down in demographics. test in facebook.
  • Will: get to 100 fans, get custom url. trademark. You can only change URL once.
  • Tom Critchlow: Work with trusted users in social media. Somebody with genuine friends and followers. Much more likely to do something about it. Get linkerati or facebookerati.
Ben Hendrickson Jane Copland Rand Fishkin SEOmoz
Ben Hendrickson - Jane Copland - Rand Fishkin

Project management tools for SEO?

  • Rand: project management for seo: Raven SEO. SEO task management. Large networks.
  • Jane Copland: built our own. built something yourselves.
  • Will: check out buzzstream.
  • Richard: don’t invest much in tools. Tab for link acquisition in Firefox utility.
  • Tom Critchlow: regular project management, use any tool. seo projects wildly different from one another. Project management tools for seo set up in specific way. Not exactly your workflow. Don’t go too far down that root. Use common sense.
  • Jane: All project management in Basecamp and Excel.

How big are your SEO teams?

  • Jane: We are about four or five seos out of office of 15.
  • Ben: We have five at seomoz. I use omnifocus.

How can you tell if a social media campaign will not work?

  • Lucy: If there isn’t a community which already exists, it will make it a really hard work. tried to do a campaign for Flashpoint TV show. No online community so quizz wouldn’t work. Make sure there are people who are interested in what you are talking about.
  • Jane: I wrote a post called 27 observations of a recent expat. Didn’t push it as social media. Four months later stumbleupon catches on. 2000 people per day. Less easy to manipulate than seo. Comes through after the fact.
  • Danny: Can be frustrating. Last minute stuff works and huge intense projects don’t work.

End of Day One

That's the end of day one. I've been travelling and catching up today. Day two will have to wait for tomorrow.

Some Other Reviews of SEO Pro Training Seminar 2009

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Ten Questions to Ask Your SEO

Tuesday, September 4th, 2007

Rand Fishkin pleasantly knocked the wind out of the sails of a the crowd of SEO pretenders with a quick ten question SEO quiz.

Rand believes that anyone selling SEO should be able to answer these questions:

  1. What four search engines comprise 90%+ of all general (non site-specific) web search traffic?
  2. Explain the concept - "the long tail of search."
  3. Name the three most important elements in the head section of an HTML document that are employed by search engines.
  4. How do search engines treat content inside an IFrame?
  5. What resource and query can you use to determine which pages link to any page on SEOmoz.org and contain the words "monkey" and "turnip"?
  6. What action does Google threaten against websites that sell links without the use of "nofollow"?
  7. What is the difference between local link popularity and global link popularity?
  8. Why is Alexa an inaccurate way to estimate the traffic to a given website?
  9. Name four types of queries for which Google provides "instant answers" or "onebox results" ahead of the standard web results.
  10.  Describe why a flat site architecture is typically more advantageous for search engine rankings than a deep site architecture.
  11. BONUS (Answer this one and I'll be very impressed): Name twelve unique metrics search engines are suspected to consider when weighting links and how each affects rankings positively or negatively.

I was able to answer all of them apart from local link popularity and global link popularity and managed ten of the twelve metrics quickly.

Of course concerning link popularity I know the concept, but think of it as topical links rather than local link popularity.

How did you do? Check your own answers here.

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