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	<title>Comments on: 37Signals, Basecamp URL change and not giving a damn about your customers</title>
	<atom:link href="http://foliovision.com/2009/10/09/37signals-basecamp-url-change/feed" rel="self" type="application/rss+xml" />
	<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change</link>
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<image><title>Foliovision</title><url>http://foliovision.com/site/wp-content/themes/foliovision/images/foliovision-logo-380.gif</url><link>http://foliovision.com</link><width>240</width><height>66</height><description>Making the web work for you</description></image>	<item>
		<title>By: alec</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47599</link>
		<dc:creator>alec</dc:creator>
		<pubDate>Thu, 17 Jun 2010 11:38:12 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47599</guid>
		<description>Hi Guy,

With the proper server setup, no doubt you can get decent performance out of ActiveCollab. I&#039;m thinking that on a dedicated quad core with SSD drives ActiveCollab should be quite sprightly. For the connection it also helps if the server were in country with a 20 MS ping time or less.

Why ActiveCollab is so sloppy, I have no idea. Even Basecamp in Chicago to Europe is not nearly so slow.

Hi Nirav,

We&#039;ve actually completed stage one and are using it in-house as an add on tool to Basecamp at this point.

In the meantime, 37signals have released a lot of the missing functionality (project templates, todo list dates), so the pressure to move is not as high as it was. We will be releasing our add on soon: it&#039;s called Ascent List.

We stand by to turn Ascent List into a full fledged solution if 37signals drop the ball again.

Thanks for asking!</description>
		<content:encoded><![CDATA[<p>Hi Guy,</p>
<p>With the proper server setup, no doubt you can get decent performance out of ActiveCollab. I&#8217;m thinking that on a dedicated quad core with SSD drives ActiveCollab should be quite sprightly. For the connection it also helps if the server were in country with a 20 MS ping time or less.</p>
<p>Why ActiveCollab is so sloppy, I have no idea. Even Basecamp in Chicago to Europe is not nearly so slow.</p>
<p>Hi Nirav,</p>
<p>We&#8217;ve actually completed stage one and are using it in-house as an add on tool to Basecamp at this point.</p>
<p>In the meantime, 37signals have released a lot of the missing functionality (project templates, todo list dates), so the pressure to move is not as high as it was. We will be releasing our add on soon: it&#8217;s called Ascent List.</p>
<p>We stand by to turn Ascent List into a full fledged solution if 37signals drop the ball again.</p>
<p>Thanks for asking!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Nirav Mehta</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47392</link>
		<dc:creator>Nirav Mehta</dc:creator>
		<pubDate>Wed, 16 Jun 2010 06:06:01 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47392</guid>
		<description>@Gavin: I have found the Basecamp importer to be quite good. We are also transitioning another client from Basecamp to activeCollab today, and will know results of their BC -&gt; AC import in the next few days. The Importer is not public yet (guess it will be available in next big AC release). 

@Alec: How are things moving along with the project? Did you release it?</description>
		<content:encoded><![CDATA[<p>@Gavin: I have found the Basecamp importer to be quite good. We are also transitioning another client from Basecamp to activeCollab today, and will know results of their BC -&gt; AC import in the next few days. The Importer is not public yet (guess it will be available in next big AC release). </p>
<p>@Alec: How are things moving along with the project? Did you release it?</p>
]]></content:encoded>
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	<item>
		<title>By: Guy Cortesi</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47294</link>
		<dc:creator>Guy Cortesi</dc:creator>
		<pubDate>Tue, 15 Jun 2010 15:56:02 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47294</guid>
		<description>@Galvin - I agree that the ability to get your information from Basecamp has always been the stumbling block.  I&#039;ve been working with A51 to try the Basecamp to AC importer you mentioned (http://www.activecollab.com/news/help-us-test-Basecamp-Importer-for-activeCollab/).  Right now it is still in Beta and is only available to those with a valid AC license.  I&#039;ve done some work with simpler Basecamp data and that worked, and plan to import a more complex Basecamp setup for one user pretty soon.

With respect to AC performance I&#039;ve found that with an excellent network connection and the proper server setup, the system works pretty well.</description>
		<content:encoded><![CDATA[<p>@Galvin &#8211; I agree that the ability to get your information from Basecamp has always been the stumbling block.  I&#8217;ve been working with A51 to try the Basecamp to AC importer you mentioned (<a href="http://www.activecollab.com/news/help-us-test-Basecamp-Importer-for-activeCollab/" rel="nofollow" class="liexternal">http://www.activecollab.com/news/help-us-test-Basecamp-Importer-for-activeCollab/</a>).  Right now it is still in Beta and is only available to those with a valid AC license.  I&#8217;ve done some work with simpler Basecamp data and that worked, and plan to import a more complex Basecamp setup for one user pretty soon.</p>
<p>With respect to AC performance I&#8217;ve found that with an excellent network connection and the proper server setup, the system works pretty well.</p>
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	<item>
		<title>By: Gavin Lawrie</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47258</link>
		<dc:creator>Gavin Lawrie</dc:creator>
		<pubDate>Tue, 15 Jun 2010 11:05:04 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47258</guid>
		<description>@Dr. Cortesi - I know AC is currently testing a basecamp to AC importer, but not yet heard if this works at all, or well.  Do you have any experience of this?  The ability to get your information from Basecamp (or lack of it) has always been the stumbling block for all post-Basecamp solutions.

As others have said, AC will have to substantially improve its performance to be considered an alternative too - but for as long as alternatives are thin on the ground I guess it is viable on the &#039;something is better than nothing&#039; test.</description>
		<content:encoded><![CDATA[<p>@Dr. Cortesi &#8211; I know AC is currently testing a basecamp to AC importer, but not yet heard if this works at all, or well.  Do you have any experience of this?  The ability to get your information from Basecamp (or lack of it) has always been the stumbling block for all post-Basecamp solutions.</p>
<p>As others have said, AC will have to substantially improve its performance to be considered an alternative too &#8211; but for as long as alternatives are thin on the ground I guess it is viable on the &#8216;something is better than nothing&#8217; test.</p>
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	</item>
	<item>
		<title>By: Guy Cortesi</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47257</link>
		<dc:creator>Guy Cortesi</dc:creator>
		<pubDate>Tue, 15 Jun 2010 11:01:40 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47257</guid>
		<description>Alec - thanks for the feedback.  We&#039;ve used ActiveCollab for nearly 3 years now running on new Apple XServe servers and I&#039;ve never felt that it was slow.  Our customers have not complained about speed either - that&#039;s not been an issue at all.

Regarding the site (www.esolveoffice.com), do you have any specific suggestions?

Thx - 

Guy</description>
		<content:encoded><![CDATA[<p>Alec &#8211; thanks for the feedback.  We&#8217;ve used ActiveCollab for nearly 3 years now running on new Apple XServe servers and I&#8217;ve never felt that it was slow.  Our customers have not complained about speed either &#8211; that&#8217;s not been an issue at all.</p>
<p>Regarding the site (www.esolveoffice.com), do you have any specific suggestions?</p>
<p>Thx &#8211; </p>
<p>Guy</p>
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	</item>
	<item>
		<title>By: alec</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47255</link>
		<dc:creator>alec</dc:creator>
		<pubDate>Tue, 15 Jun 2010 10:55:16 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47255</guid>
		<description>Well Guy, you could mention it, but as ActiveCollab is a dirt slow piece of disappointment, I don&#039;t think that there are any Basecamp users or Foliovision readers who&#039;d like to move into the slow lane.

I must say your website is unattractive as well. Certainly does not inspire confidence.</description>
		<content:encoded><![CDATA[<p>Well Guy, you could mention it, but as ActiveCollab is a dirt slow piece of disappointment, I don&#8217;t think that there are any Basecamp users or Foliovision readers who&#8217;d like to move into the slow lane.</p>
<p>I must say your website is unattractive as well. Certainly does not inspire confidence.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Guy Cortesi</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-47149</link>
		<dc:creator>Guy Cortesi</dc:creator>
		<pubDate>Tue, 15 Jun 2010 03:34:58 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-47149</guid>
		<description>Since this thread includes discussions about Basecamp and activeCollab, I thought I&#039;d mention another alternative that my company offers, called The eSolve Office.  It is suitable for those who would like the flexibility of activeCollab, without the need to manage it themselves.  We provide each customer with their own custom / dedicated installation backed by a separate activeCollab license, and manage everything for them, including customization, updates, and support.  

We are running a limited-time promotion that includes a 50% discount.  With this offer, the entry-level version is $49/month, and includes unlimited projects and users.  This pricing is very favorable and competitive with other online Project Collaboration solutions, but the benefit is the custom nature of the solution.

Dr. Guy Cortesi
President
eSolve Solutions, Inc.</description>
		<content:encoded><![CDATA[<p>Since this thread includes discussions about Basecamp and activeCollab, I thought I&#8217;d mention another alternative that my company offers, called The eSolve Office.  It is suitable for those who would like the flexibility of activeCollab, without the need to manage it themselves.  We provide each customer with their own custom / dedicated installation backed by a separate activeCollab license, and manage everything for them, including customization, updates, and support.  </p>
<p>We are running a limited-time promotion that includes a 50% discount.  With this offer, the entry-level version is $49/month, and includes unlimited projects and users.  This pricing is very favorable and competitive with other online Project Collaboration solutions, but the benefit is the custom nature of the solution.</p>
<p>Dr. Guy Cortesi<br />
President<br />
eSolve Solutions, Inc.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sam Kidd</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-22895</link>
		<dc:creator>Sam Kidd</dc:creator>
		<pubDate>Tue, 10 Nov 2009 13:20:24 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-22895</guid>
		<description>Hi Alec,

We do allow users from Business 2 plans on to create custom domains, in these plans as well we also remove any TeamworkPM branding.

Sorry to hear about the import issue, you could try importing again as we may have fixed the issue you had. If not we could take another look at it and see whats causing the problems. There are a painful amount of things that can go wrong when importing over but we have managed to get a lot of people across with all their projects.

Sam</description>
		<content:encoded><![CDATA[<p>Hi Alec,</p>
<p>We do allow users from Business 2 plans on to create custom domains, in these plans as well we also remove any TeamworkPM branding.</p>
<p>Sorry to hear about the import issue, you could try importing again as we may have fixed the issue you had. If not we could take another look at it and see whats causing the problems. There are a painful amount of things that can go wrong when importing over but we have managed to get a lot of people across with all their projects.</p>
<p>Sam</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: alec</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-22894</link>
		<dc:creator>alec</dc:creator>
		<pubDate>Tue, 10 Nov 2009 12:54:27 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-22894</guid>
		<description>Hi Sam,

Thanks for stopping by.

You have definitely put a good effort in adding a lot of the features that people clamour for in Basecamp.

We actually tested teamworkpm.net very early but not even one project was brought over properly (i.e. your importer choked on the first project). 

Thanks for the heads up on the API issue with files. We&#039;ve kept our files external for that reason, but the links still won&#039;t be in the projects. Very dastardly on the Signals part.

Do you allow people to manage projects on their own domains? i.e. &lt;a href=&quot;#&quot; onclick=&quot;return false;&quot; rel=&quot;nofollow&quot;&gt;http://projects.foliovision.com?&lt;/a&gt;

If you could add that kind of a feature, you&#039;d probably find a lot of enthusiastic takers. And it&#039;s not as difficult to manage as it sounds at first.

Typepad calls it domain mapping, and while they do rather a poor job of it, it can be implemented successfully.

Cordial regards,

Alec</description>
		<content:encoded><![CDATA[<p>Hi Sam,</p>
<p>Thanks for stopping by.</p>
<p>You have definitely put a good effort in adding a lot of the features that people clamour for in Basecamp.</p>
<p>We actually tested teamworkpm.net very early but not even one project was brought over properly (i.e. your importer choked on the first project). </p>
<p>Thanks for the heads up on the API issue with files. We&#8217;ve kept our files external for that reason, but the links still won&#8217;t be in the projects. Very dastardly on the Signals part.</p>
<p>Do you allow people to manage projects on their own domains? i.e. <a href="#" onclick="return false;" rel="nofollow" class="liinternal">http://projects.foliovision.com?</a></p>
<p>If you could add that kind of a feature, you&#8217;d probably find a lot of enthusiastic takers. And it&#8217;s not as difficult to manage as it sounds at first.</p>
<p>Typepad calls it domain mapping, and while they do rather a poor job of it, it can be implemented successfully.</p>
<p>Cordial regards,</p>
<p>Alec</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sam Kidd</title>
		<link>http://foliovision.com/2009/10/09/37signals-basecamp-url-change#comment-22893</link>
		<dc:creator>Sam Kidd</dc:creator>
		<pubDate>Tue, 10 Nov 2009 12:38:15 +0000</pubDate>
		<guid isPermaLink="false">http://foliovision.com/2009/10/09/37signals-basecamp-2/#comment-22893</guid>
		<description>Interesting article you wrote, and a topic I have read so much on lately. I have seen a large jump in subscriptions to our &lt;a href=&quot;http://www.teamworkpm.net&quot; rel=&quot;nofollow&quot;&gt;teamworkpm service&lt;/a&gt; since 47signals released this news and we have been helping a lot of people move from Bascamp over to us because of this change of policy with the domain names.

We also decided 2 years ago to go about making our own product, back then the main reason was the lack of end dates on tasks, it just made it impossible to plan projects. So we went away and built our our system with all the fetures we felt were missing from Basecamp.  Recently we added a Basecamp import tool but it&#039;s stll 50/50 with bringing all projects over from basecamp as they do alot of thing differently from us so it&#039;s a bit hit a miss but we are working through the issues all the time with the importer. There is also no way to bring over files as this section has been kept out their API full stop.

Still if your looking for a place to plan your projects while your building your own system let me know and I will sort you out with a good deal.
All the best and good luck with the build.

Sam
</description>
		<content:encoded><![CDATA[<p>Interesting article you wrote, and a topic I have read so much on lately. I have seen a large jump in subscriptions to our <a href="http://www.teamworkpm.net" rel="nofollow" class="liexternal">teamworkpm service</a> since 47signals released this news and we have been helping a lot of people move from Bascamp over to us because of this change of policy with the domain names.</p>
<p>We also decided 2 years ago to go about making our own product, back then the main reason was the lack of end dates on tasks, it just made it impossible to plan projects. So we went away and built our our system with all the fetures we felt were missing from Basecamp.  Recently we added a Basecamp import tool but it&#8217;s stll 50/50 with bringing all projects over from basecamp as they do alot of thing differently from us so it&#8217;s a bit hit a miss but we are working through the issues all the time with the importer. There is also no way to bring over files as this section has been kept out their API full stop.</p>
<p>Still if your looking for a place to plan your projects while your building your own system let me know and I will sort you out with a good deal.<br />
All the best and good luck with the build.</p>
<p>Sam</p>
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